Removing Paper Jams - MG6120

Article ID: ART109180 | Date published: 05/11/2015 | Date last updated: 07/24/2019
 

Description

This article provides information on how to remove paper jammed in the PIXMA MG6120.

 

Solution

 Note

  • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
     

Paper Is Jammed in the Paper Output Slot or the Rear Tray

Paper Is Jammed inside the Machine at the Transport Unit

Paper Is Jammed inside the Machine (Duplex Transport section)

In Other Cases

Paper Is Jammed in the Paper Output Slot or the Rear Tray

 
Remove the paper following the procedure below.
  1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.


 Note
  • If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Cover), and remove the paper. Be careful not to touch the components inside the machine. After removing all paper, close the Scanning Unit (Cover), and turn the machine back on.If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.  

 

  1. Reload the paper, and press the OK button on the machine.
    If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.

 Note
  • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
     
  • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

If you have removed all jammed paper from the printer and you continue to experience a paper jam error, OR if you cannot remove all of the jammed paper, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 
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Paper Is Jammed inside the Machine at the Transport Unit

 

Remove the paper following the procedure below.

  1. Detach the Rear Cover.


     
  2. Pull the paper out slowly.


 Note

  • Be careful not to touch the components inside the machine.
     
  • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
 
  1. Attach the Rear Cover.
    Push the left side of the Rear Cover until it is closed completely.



    If you were not able to remove the paper out in step 2:
     
  2. Remove the Cassette.
     
  3. Pull the paper out slowly.


     
  4. If any paper is sticking out of the Cassette, remove the paper, align and reload the paper in the Cassette.
    If you did not remove the jammed paper out in step 1 to 5 when automatic duplex printing, check the duplex transport section.
    -> [ Paper Is Jammed inside the Machine (Duplex Transport section)]

 Note
  • When reloading the paper into the machine, confirm that you are using the correct paper and are loading it into the machine correctly.
 
  1. Insert the Cassette into the machine again, and press the OK button on the machine.
    If you turned off the machine in step 2, all print jobs in queue are canceled. Reprint if necessary.

If you have removed all jammed paper from the printer and you continue to experience a paper jam error, OR if you cannot remove all of the jammed paper, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 
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Paper Is Jammed inside the Machine (Duplex Transport section)

 

Before removing the jammed paper, see [ Paper Is Jammed inside the Machine at the Transport Unit ] to remove it from the Transport Unit. If the paper jam error continues, remove the jammed paper following the procedure below.

 

  1. Turn off the machine, and unplug the power cord of the machine from the power supply.
     
  2. Remove the Cassette.
    If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.
     
  3. Set the machine upright with the left side down.

 Important
  • When standing the machine, make sure that the Scanning Unit (Cover) is closed securely.

 

  1. Slowly pull the jammed paper out so that the paper does not tear.


 Note
  • Set the machine back to its original position immediately after removing the jammed paper.
 
  1. Align the paper, then reload it in the Cassette.
    Reload paper in the Rear Tray, if necessary.

 Note
  • When reloading the paper into the machine, confirm that you are using the correct paper and are loading it into the machine correctly.
 
  1. Insert the Cassette into the machine again.
     
  2. Plug the machine back in and turn the machine back on.
    All print jobs in queue are canceled. Reprint if necessary.

If you have removed all jammed paper from the printer and you continue to experience a paper jam error, OR if you cannot remove all of the jammed paper, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 
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In Other Cases

 

Make sure of the following:

 

  • Check 1: Are there any foreign objects around the Paper Output Slot?
     
  • Check 2: Are there any foreign objects in the Rear Tray?



    If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.


     
  • Check 3: Is the Rear Cover closed completely?
     
  • Check 4: Is the paper curled?
 

If you have removed all foreign objects from the printer and you continue to experience a paper jam error, OR if you cannot remove all of the jammed paper, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 
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