Before you begin
If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
Paper is jammed in the paper Output Slot or the Rear Tray
Follow these steps to remove the paper.
- Slowly pull the paper out from the Rear Tray or from the Paper Output Slot, whichever is easier.
If the paper tears and a piece remains inside the machine, turn the machine off, open the scanning unit cover, and remove the paper.
Be careful not to touch the components inside the machine, or it could damage the printer.
After you remove all the paper, close the scanning unit cover, and turn the machine back on.
If you can't pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
- Reload the paper, and press the OK button on the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Make sure that you have the right size paper and that it is loaded correctly. We recommend you use paper other than A5 to print documents with
photos or graphics; otherwise, the printout may curl and cause paper exit jams.
Paper is jammed inside the machine at the Transport Unit
Follow these steps to remove the paper.
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Detach the Rear Cover.
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Slowly pull the paper out.
Be careful not to touch the components inside the machine, or it could damage the printer.
If you can't pull the paper out, turn the machine off and turn it back on. The paper may be automatically ejected.
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Attach the Rear Cover.
Push the left side of the Rear Cover until it is closed completely.
If you weren't able to remove the paper out in step 2
- Remove the Cassette.
- Slowly pull the paper out
- If any paper is sticking out of the Cassette, remove the paper, align and reload the paper in the Cassette.
Make sure that you have the right size paper and that it is loaded correctly.
- Insert the Cassette into the machine again, and press the OK button on the machine.
If you turned off the machine in step 2, all print jobs in queue are canceled. Reprint if necessary.
Paper Is Jammed inside the Duplex Transport section
If you weren't able to remove the jammed paper to from the Transport Unit, follow the steps below.
- Turn off the machine, and unplug the power cord of the machine from the power supply.
- Remove the Cassette.
If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.
- Set the machine upright with the left side down.
When you stand the machine, make sure that the Scanning Unit Cover is closed securely.
- Slowly pull the jammed paper out so that the paper does not tear.
- Set the machine back to its original position immediately after removing the jammed paper.
- Align the paper, then reload it in the Cassette.
- ​Reload paper in the Rear Tray, if necessary.
- Make sure that you have the right size paper and that it is loaded correctly.
- Insert the Cassette into the machine again.
- Plug the machine back in and turn the machine back on.
All print jobs in queue are canceled. Reprint if necessary.
In Other Cases
Check these items and remove any paper that remains inside the printer.
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Are there any foreign objects around the Paper Output Slot?
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Are there any foreign objects in the Rear Tray?
If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
- Make sure the Rear Cover is completely closed.
- If the paper is curled, correct the curl before you reload the paper.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
