Check ink

U051/U052/U053/U059

The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.

Installing / Replacing FINE Cartridge(s)

If the error is not resolved, the FINE Cartridge may be damaged. 

Check ink

U075/U076

Make sure that each FINE Cartridge is installed in the correct position.

Installing / Replacing FINE Cartridge(s)

Check ink

U140

The FINE Cartridge may not be compatible with this machine.

Install the FINE Cartridge compatible with this machine.

Check ink

U150

The FINE Cartridge may not be installed properly.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.

Installing / Replacing FINE Cartridge(s)

Check ink

U162

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Note

• If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

• Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink cartridge is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

Check ink

U163

The ink has run out.

Replace the ink cartridge and close the Scanning Unit (Cover).

Installing / Replacing FINE Cartridge(s)

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

Note

• If the function for detecting the remaining ink level is disabled, is displayed on the LCD.

• Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink cartridge is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

Contact service center

The ink absorber is almost full.

Press the machine's OK button to continue printing. 

When the ink absorber is full, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Printer error has occurred

5B00

The machine error has occurred.

Your printer requires servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Timeout error

Press [OK]

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Incompatible device

Disconnect the cable from direct print port

Failed to scan the head alignment sheet

Press [OK]

Scanning the print head alignment sheet has failed.

Press the OK button to dismiss the error, then take the actions described below.

• Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass.

• Make sure the Platen Glass and the print head alignment sheet are not dirty.

• Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.

  For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper.

• Make sure if Print Head nozzles are clogged.

  Print the nozzle check pattern to check the status of the Print Head.

If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.

Macintosh

Windows

Unsupported USB hub

Remove hub

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

Printer error has occurred

Contact service center

B200

You may be able to recover from this error by replacing the ink cartridges.

 Learn more about troubleshooting the B200 error.

Printer error has occurred

****

For Example:

6500, 6A80, 5C00, 5700, 5400, 5B00, 5200, 6800, 5110, 9000, C000, 6C10

"****" is displayed in the alphanumeric character and depends on the error occurred.

Load paper

Load paper and press [OK]

Reload the paper correctly and press the OK button.

Loading Paper

Note

• When sending faxes before printing out received data, press the Stop button to resolve the error. After you press the Stop button to resolve the error, ensure to press the FAX button in order to print out data remained in memory.

Document in ADF

Press [OK]

The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.

Document Jams in the ADF

Failed to scan document

Press [OK]

No document in the ADF.

Press the OK button to resolve the error, then operate again after loading documents.

Close the feeder cover

[OK] ->Eject the document

Documents remain in the ADF.

Press the OK button to eject documents and press the Stop button to stop ejecting.
To continue scanning, operate on the application. The scanning from the ADF may not be supported depending on your application software. For details, refer to the instruction manual of your application.

Document too long

Press [OK]

The document is too long or is jammed in the ADF.

Document Jams in the ADF

Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.

Open the paper output tray

[OK] ->Continue printing

Open the Paper Output Tray, then press the OK button.

Cover is open

You opened the Scanning Unit (Cover) during an operation.

Return the Scanning Unit (Cover) to its original position.

Paper jammed

Clear paper jam and press [OK]

If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.

Paper Jams

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing.

Resending Faxes (Redialing a Busy Number)

Hang up phone

The handset is not placed in the handset cradle correctly.
Replace the handset correctly.

Try again in black & white

The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax. Alternatively, you can set Color transmission to If incompatible, B&W.

Changing Fax Settings

No tone detected

The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.

Changing Fax Settings

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.

Note

• To print the received faxes automatically, select ON for Auto print in FAX user settings.

• When OFF is selected for Auto print in FAX user settings, print the faxes stored in memory from the Memory reference screen.
  
  Printing a Document in Memory

• If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later.

Busy/no signal

• The telephone number you dialed is busy.
  Try dialing again after waiting for a moment.
  
  Resending Faxes (Redialing a Busy Number)

   

• The fax number dialed is incorrect.
  Check the fax number and dial again.
   

• The recipient's fax machine did not respond (after all automatic redialing attempts).
  Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.
   

• The recipient is not using a G3 machine.
  The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.
   

• The touch tone/rotary pulse setting on the machine is incorrect.
  Set the machine to match the telephone line you are using.

  Setting Telephone Line Type

Memory is full

• The machine's memory is full because it has sent/received too many documents, or a detailed document.

• When sending a fax, divide it to resend.

• When receiving a fax, print or delete documents in the machine's memory, then ask the sender to resend the fax.

Check page size

Paper other than A4, Letter-, or Legal-sized* paper is loaded.
Load A4, Letter-, or Legal-sized paper.

* Legal may not be available depending on the country or region of purchase.

Change the paper
A4/LTR/Legal Plain paper

The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes.

* Legal may not be available depending on the country or region of purchase.

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax info is set to ON.

For details, see Sending Faxes after Checking Information (Checking the Recipient's Information).

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.

Rejecting Fax Reception

Waiting for report

When OFF is selected for Auto print in FAX user settings, a report will not be printed and stored in memory. Select ON for Auto print, then print the report.

If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.

The amount of remaining ink is insufficient to print a report:
Check the ink level and take the appropriate action.

Paper has run out:
Load the paper and press the OK button.

A different size of paper from that specified by [ Page size ] is loaded:
Load the same size of paper as that specified by [ Page size ], then press the OK button.

[ Page size ] is set to other than [ A4 ], [ Letter ], or [ Legal ]:
Set [ Page size ] to [ A4 ], [ Letter ], or [ Legal ].

[ Type ] is set to other than [ Plain paper ]:
Set [ Type ] to [ Plain paper ].

You pressed the Stop button to cancel printing of a report:
Press the FAX button to resume printing of the report.