Cycle the power on the printer and Router / Access Point to restore communication

Article ID: ART109247 | Date published: 05/11/2015 | Date last updated: 08/16/2015
 

Description

Cycle the power on the printer and Router / Access Point to restore communication

Solution

Cycle the power

If your printer was previously printing (or scanning) via wireless communication but can no longer do so, it may be necessary to cycle the power on the printer and the access point (also referred to as wireless router) to restore communication. Before doing this, verify that the computer can communicate with your access point (or wireless router).

  1. On the printer, press the ON button to power off the printer.

  2. Wait about 10 seconds, then press the ON button to power the printer back on.

  3. On the access point (also referred to as wireless router), if there is a power button, press it to turn off the device, then press it again to re-power after waiting for about 10 seconds.* If there is no power button, you may have to disconnect the power cord / AC adapter. Check with the device's user manual.

* Wireless communication of all devices on the wireless network will be lost while you do this.

SIMS Doc Id

0

Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
 
Please provide your comments