LCD error messages (MX870)

Article ID: ART109254 | Date published: 05/11/2015 | Date last updated: 11/30/2020
 

Description

Learn about the error messages that can be displayed on the screen of the PIXMA MX870.

Solution

An Error Message Is Displayed on the LCD

If an error message is displayed on the LCD, take the corresponding action described below.

Message

Action

The ink may have run out.

Replacing the ink tank is recommended.

U041

If the lamp on the ink tank is flashing, ink may have run out.

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.

Note
  • If multiple ink lamps are flashing red, check the status of each ink tank.

  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

Print head is not installed.

Install the print head.

U051/

The type of print head is incorrect.

Install the correct print head.

U052

Install the Print Head.

If the Print Head is already installed, remove the Print Head once and then reinstall it.

If the error is not resolved, the Print Head may be damaged.
There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.

Some ink tanks are not installed in place.

U072/

More than one ink tank of the following color is installed.

U071

Confirm that the ink tanks are installed in the appropriate positions.

The remaining level of the ink cannot be correctly detected.

Replace the ink tank.

U130

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes. Checking the ink tank status. )

Replace the ink tank and close the Scanning Unit (Cover).

Printing with an ink tank that was once empty may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

Note
  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

The following ink tank cannot be recognized.

U043

U140

U150

The ink has run out.

Replace the ink tank.

U163

The ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Scanning Unit (Cover).

Printing under the current condition may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Note
  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

Data of supported types are not saved.

  • There is no image data or document saved on the memory card or the USB flash drive that can be read by this machine.

  • The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters. Additional information.

  • Photo data edited or processed on a computer must be printed from the computer. Detailed instructions.

Note
  • When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.

Cannot print the specified PDF file. The format is not supported or the file is too large.

  • Make sure the PDF file is printable from a memory card or USB flash drive.

    Note
    • The names of the PDF files are displayed even though they cannot be printed from the memory card or USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.

      • The Details screen is not displayed for the PDF file you want to print.

      • Characters other than machine name or MP Navigator EX are displayed on Created with on the Details screen.

      • "?" is displayed on the preview screen.

  • Data edited or processed on a computer must be printed from the computer. Detailed instructions.

The specified PDF file contains unprintable data. Some portions may not be printed.

PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer. Detailed instructions.

The ink absorber is almost full.

Press OK to continue printing.

Contact the service center.

The ink absorber is almost full.

Press the machine's OK button to continue printing. Once the ink absorber becomes completely full, you will no longer be able to print and the printer will need to be serviced or replaced.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Printer error has occurred.

Contact the service center.

The machine error has occurred.  Service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Timeout error has occurred.

Press OK.

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Incompatible device detected.

Remove the device.

  • Check the device connected to the Direct Print Port. Check the device is compatible with the printer. Disconnect the incompatible device from the printer.
    Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive. Instructions.

  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
    When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.  If the error is still not resolved, check if you can print another photograph.

Failed to scan head alignment sheet. Check orientation/position and check that platen/sheet is clean.

<See manual>

Scanning the print head alignment sheet has failed.

Press the OK button to dismiss the error, then take the actions described below.

  • Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass. Detailed instructions.

  • Make sure the Platen Glass and the print head alignment sheet are not dirty. Clean the platen glass.

  • Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.

    For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper.

  • Make sure if Print Head nozzles are clogged. Detailed instructions.

Print the nozzle check pattern to check the status of the Print Head.

If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.

An unsupported USB hub is connected.

Remove the hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

Instructions.

B200

Printer error has occurred.

Unplug the power cord and contact the service center.

Turn off the machine, and unplug the power cord of the machine from the power supply. Service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Important
  • If you disconnect the power plug, all the documents stored in memory are deleted.

****

Printer error has occurred.

Turn off power then back on again. If problem persists, see the manual.

For Example:

6500, 6A80, 6C00, 5C00, 5700, 5400, 5B00, 5200, 6800, 5110, 9000, C000, 6C10

"****" is displayed in the alphanumeric character and depends on the error occurred.

  • 5100/5110 is displayed:

    Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the Print Head Holder from moving, and turn on the machine again.

    How to remove a paper jam.

    How to remove packing material from inside the printer.

    Important

    • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

    • If the problem is not resolved, service is required.
      For support and service options, sign into (or create) your Canon Account from the link below.
      My Canon Account

  • 6000 is displayed:

    If any object is placed in front of the machine, remove it.

    Open the Paper Output Tray gently, then turn the power off and back on.

  • In other cases:

    Turn off the machine, and unplug the power cord of the machine from the power supply.

    Plug the machine back in and turn the machine back on.

B200 Printer error has occurred. Unplug the power cord and contact the service center Turn off the machine, and unplug the power cord of the machine from the power supply.  Service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.

IMPORTANT
If you disconnect the power plug, all the documents stored in memory are deleted.

Document in ADF.

Check document in ADF, then press OK and redo operation.

The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.

How to remove a document jammed in the ADF.

Document size is too long.

Check document in ADF, then press OK and redo operation.

The document is too long or is jammed in the ADF.

How to remove a document jammed in the ADF.

Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.

Scanner is not operating correctly.

Press OK.

Turn off the machine, and unplug the power cord of the machine from the power supply.

After a while, plug the power cord of the machine back in, and then turn on the machine. 

The card is currently writable from PC.

Set to [Not writable from PC].

The Card Slot is set to Writable from USB PC or Writable from LAN PC.

You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, set to Not writable from PC again.

How to change the Read/Write attribute on the printer.

 
 
 

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Fax related messages

Message

Action

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing.

Detailed instructions to cancel an auto redial.  

Instructions to change the Auto redial setting..

This group dial cannot be used.
Coded speed dial ##

* "##" represents a two-digit number.
You selected a coded speed dial code to which a group is registered with the Hook button pressed.
A coded speed dial code to which a group is registered cannot be used in this way.

Instructions to create or edit a speed dial.

This group dial cannot be used.
One-touch speed dial ##

* "##" represents a two-digit number.
You pressed a One-touch Speed Dial button to which a group is registered with the Hook button pressed.
A One-touch Speed Dial button to which a group is registered cannot be used in this way.

Instructions to create or edit a speed dial.

Replace the receiver

The handset is not placed in the handset cradle correctly.
Replace the handset correctly.

Try again in black & white

The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax. Alternatively, you can set Color transmission to If incompatible, B&W.

Detailed instructions.

Failed to connect

The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.

How to connect the phone cord to the printer.

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.

Note

  • To print the received faxes automatically, select ON for Auto print in FAX user settings. Instructions.

  • When OFF is selected for Auto print in FAX user settings, print the faxes stored in memory from the Memory reference screen. How to print received faxes from memory.

  • If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later. How to print received faxes from memory.

Busy/no signal

  • The telephone number you dialed is busy.
    Try dialing again after waiting for a moment.

  • The fax number dialed is incorrect.
    Check the fax number and dial again.

  • The recipient's fax machine did not respond (after all automatic redialing attempts).
    Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.

  • The recipient is not using a G3 machine.
    The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.

  • The touch tone/rotary pulse setting on the machine is incorrect.
    Set the machine to match the telephone line you are using. Instructions to change the telephone line type.

Memory is full

Check the page size and press OK

Paper other than A4, Letter-, or Legal-sized* paper is loaded.
Load A4, Letter-, or Legal-sized paper. Instructions to change the paper size and print the received faxes from memory.

* Legal may not be available depending on the country or region of purchase.

Change the paper
A4/LTR/Legal Plain paper

The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes. Instructions to change the paper type and print the received faxes from memory.

* Legal may not be available depending on the country or region of purchase.

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax information is set to ON. Instructions to check or change this setting.

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject. To check or change this setting..

Waiting for report output

When OFF is selected for Auto print in FAX user settings, a report will not be printed and stored in memory. Select ON for Auto print, then print the report. Instructions.

The power cord has been unplugged and the FAX image data in memory has been lost. Press OK.

A power failure has occurred or the power cord has been unplugged while the machine is turned on. Press the OK button.

Important

  • If you disconnect the power cord, all the documents stored in memory are deleted. Send or print necessary documents before disconnecting the power cord.

 

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