Article ID: ART109254 | | | Date published: 05/11/2015 | | | Date last updated: 05/24/2021 |
Description
Learn about the error messages that can be displayed on the screen of the PIXMA MX870.
Solution
An Error Message Is Displayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
Message |
Action |
---|---|
The ink may have run out. Replacing the ink tank is recommended. U041 |
If the lamp on the ink tank is flashing, ink may have run out. Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition. Note
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Print head is not installed. Install the print head. U051/ The type of print head is incorrect. Install the correct print head. U052 |
If the Print Head is already installed, remove the Print Head once and then reinstall it. If the error is not resolved, the Print Head may be damaged. |
Some ink tanks are not installed in place. U072/ More than one ink tank of the following color is installed. U071 |
Confirm that the ink tanks are installed in the appropriate positions. |
The remaining level of the ink cannot be correctly detected. Replace the ink tank. U130 |
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes. Checking the ink tank status. ) Replace the ink tank and close the Scanning Unit (Cover). Printing with an ink tank that was once empty may damage the machine. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks. Note
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The following ink tank cannot be recognized. U043 U140 U150 |
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The ink has run out. Replace the ink tank. U163 |
The ink has run out. (The lamp on the ink tank flashes.) Replace the ink tank and close the Scanning Unit (Cover). Printing under the current condition may damage the machine. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition. Note
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Data of supported types are not saved. |
Note
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Cannot print the specified PDF file. The format is not supported or the file is too large. |
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The specified PDF file contains unprintable data. Some portions may not be printed. |
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer. Detailed instructions. |
The ink absorber is almost full. Press OK to continue printing. Contact the service center. |
The ink absorber is almost full. Press the machine's OK button to continue printing. Once the ink absorber becomes completely full, you will no longer be able to print and the printer will need to be serviced or replaced. There are two options currently available to you.
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Printer error has occurred. Contact the service center. |
The machine error has occurred. Service is required. There are two options currently available to you.
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Timeout error has occurred. Press OK. |
Some errors occurred while copying and a certain time passed. Press the OK button to dismiss the error, and try to copy again. |
Incompatible device detected. Remove the device. |
|
Failed to scan head alignment sheet. Check orientation/position and check that platen/sheet is clean. <See manual> |
Scanning the print head alignment sheet has failed. Press the OK button to dismiss the error, then take the actions described below.
Print the nozzle check pattern to check the status of the Print Head. If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver. |
An unsupported USB hub is connected. Remove the hub. |
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine. |
B200 Printer error has occurred. Unplug the power cord and contact the service center. |
Turn off the machine, and unplug the power cord of the machine from the power supply. Service is required. There are two options currently available to you.
Important
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**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual. For Example: 6500, 6A80, 6C00, 5C00, 5700, 5400, 5B00, 5200, 6800, 5110, 9000, C000, 6C10 |
"****" is displayed in the alphanumeric character and depends on the error occurred.
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B200 Printer error has occurred. Unplug the power cord and contact the service center | Turn off the machine, and unplug the power cord of the machine from the power supply. Service is required. There are two options currently available to you.
IMPORTANT If you disconnect the power plug, all the documents stored in memory are deleted. |
Document in ADF. Check document in ADF, then press OK and redo operation. |
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error. |
Document size is too long. Check document in ADF, then press OK and redo operation. |
The document is too long or is jammed in the ADF. How to remove a document jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation. |
Scanner is not operating correctly. Press OK. |
Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. |
The card is currently writable from PC. Set to [Not writable from PC]. |
The Card Slot is set to Writable from USB PC or Writable from LAN PC. You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, set to Not writable from PC again. |
Fax related messages
Message |
Action |
---|---|
Auto redial |
The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing. Detailed instructions to cancel an auto redial. |
This group dial cannot be used. Coded speed dial ## |
* "##" represents a two-digit number. |
This group dial cannot be used. One-touch speed dial ## |
* "##" represents a two-digit number. |
Replace the receiver |
The handset is not placed in the handset cradle correctly. |
Try again in black & white |
The recipient's fax machine is not color-compatible. |
Failed to connect |
The telephone line cable with a modular plug may not be plugged in properly. |
Received in memory |
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.
Note
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Busy/no signal |
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Memory is full |
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Check the page size and press OK |
Paper other than A4, Letter-, or Legal-sized* paper is loaded. * Legal may not be available depending on the country or region of purchase. |
Change the paper |
The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes. Instructions to change the paper type and print the received faxes from memory. * Legal may not be available depending on the country or region of purchase. |
Fax info does not match |
Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax information is set to ON. Instructions to check or change this setting. |
Reception rejected |
Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject. To check or change this setting.. |
Waiting for report output |
When OFF is selected for Auto print in FAX user settings, a report will not be printed and stored in memory. Select ON for Auto print, then print the report. Instructions. |
The power cord has been unplugged and the FAX image data in memory has been lost. Press OK. |
A power failure has occurred or the power cord has been unplugged while the machine is turned on. Press the OK button. Important
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