Troubleshooting steps to follow if the camera does not detect the memory card.

Article ID: ART109340 | Date published: 05/11/2015 | Date last updated: 11/04/2015
 

Description

Troubleshooting steps to follow if the camera does not detect the memory card.

Solution

Perform the following procedures if your camera does not detect a memory card.

1. Restart your camera.

Set the camera's power switch to <OFF> and remove the batteries.

Open the Memory card slot cover to make sure the memory card is securely set in the card slot.

Insert the batteries and turn the power switch <ON>.

2. Format a memory card.

Format the memory card with your camera. To format the memory card, please refer to the instruction manual that came with your camera.

Attention:

Formatting the card will erase everything in the card. Even protected images will be erased, so make sure there is nothing you need to keep. If necessary, transfer the images to a personal computer before formatting the card.

3. Check if your camera detects other memory cards (If you own multiple memory cards.)

If your camera does not detect a memory card after performing the procedures 1 and 2 above, the card that wasn't detected may have a defect.

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