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Delete Print Jobs From the Print Queue in Windows

Article ID: ART109683 | Date published: 05/11/2015 | Date last updated: 01/18/2021
 

Description

If the printer does not start printing it could be that a canceled or failed print job may exist in the print queue. This article explains how to delete print jobs from the print queue.

Solution

 When you perform this operation, all print jobs are deleted.  However, users without permission for printer management cannot delete the print job of another user.
 

Delete print jobs from the print queue

Follow these steps:

  1. To display the print job, click Display Print Queue.

    Image: Printer menu screen with Display Print Queue button identified at the bottom.

  2. To delete the print jobs, from the Printer menu, select Cancel All Documents.

    Image: Pinter Menu screen with Cancel All Documents highlighted in the drop down menu.

  3. When the confirmation message appears, click Yes.

    Image: Confirmation message - Are you sure you want to cancel all documents for the Canon series printer? Yes button selected.

Note If print items do not clear, you can try the manual process. After the print jobs are deleted manually, the printer spooler will need to be restarted. Please see steps below to manually delete print jobs and restart the spooler.


 

Manual Process

Hold the Windows  key on your keyboard and press R.  This will open the Run box.

  1. In the Run box, type services.msc. Then, click OK.

    Image: Run box screen with services, msc typed in the Open field. OK button selected.

  2. The Services window will open. In this window, scroll down to the Print Spooler. Right-click it and click Stop.

Image: Services window screen with Print Spooler highlighted, then Stop selected from the drop down menu.

Minimize this window after the print spooler has stopped.

  1. After the print spooler service has stopped, hold the Windows  key on your keyboard and press R to open the Run box. In this box, type spool and click OK.

    Image: Run box screen with spool typed in the Open field. OK button selected.

  2. In the spool folder, open the PRINTERS folder.

    Image: Spool folders screen with Printers folder highlighted.

  3. Delete any files in this folder.

    Image: Printers folder screen showing two files selected with a drop down menu and Delete selected.

  4. After these files have been deleted, close the spool folder.

  5. Go back to the Services window. Right-click on the Print Spooler service and click Start.

    Image: Services window screen with Print Spooler highlighted, then Start selected from the drop down menu.

    Any print jobs that were queued will be deleted.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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