What are the error messages that appear on the LCD monitor? (PowerShot ELPH 500 HS / IXUS 310 HS)

Article ID: ART109804 | Date published: 05/11/2015 | Date last updated: 12/16/2015
 

Solution

If error messages appear on the screen, try one of the following solutions.

The following messages may appear on the LCD monitor during shooting or playback.
No memory cardThe memory card is not installed in the correct direction. Install the memory card in the correct direction.
Memory card lockedThe SD memory card, SDHC memory card, SDXC memory card or Eye-Fi card’s write protect tab is set to "LOCK". Unlock the write protect tab.
Cannot record!You attempted to shoot an image without a memory card. Install the memory card in the correct direction to shoot.
Memory card errorThe memory card may be malfunctioning. You may be able to solve this problem by formatting the memory card (low level formatting).


If the problem cannot be solved even after you formatted the memory card, the camera may be malfunctioning, so please contact the service centers.
Insufficient space on cardThere is not enough free space on the memory card to shoot or edit images. Erase the images to open space for new images, or insert an empty memory card.
Touch AF unavailable - Touch AF cannot be used in your current Shooting mode.
- You are touching the upper right part of the screen. Only touch the location where you want to use Touch AF.
Touch AF canceled The camera could no longer recognize the subject you selected using Touch AF.
Change the battery pack.Battery charge is insufficient to operate the camera. Replace it at once with a charged one or recharge the battery.
No Image.There are no images recorded on the memory card that can be displayed.
Protected!The image is protected. Follow the procedures below to remove the protection.
- Press the <Playback> () button, and then turn the power on. Touch the <FUNC.> () button > the <MENU> ( ) button > the [Playback] () tab > [Protect] > [Select] and then select the image for which you want to remove protection. Next, touch the () button to remove protection.
Unidentified Image
Incompatible JPEG
Image too large.
Cannot play back AVI
RAW
- Unsupported images, or images with corrupted data cannot be displayed.
- Images manipulated on a computer, that have had their file name changed, or have been taken with a different camera may not display.
Cannot magnify!
Cannot play back this content in Smart Shuffle
Cannot rotate
Cannot modify image
Cannot register this image!
Cannot modify
Cannot assign to category
Unselectable image.
- Incompatible images cannot be magnified, played back in Smart Shuffle, tagged as favorites, rotated, edited, registered to the start-up screen, categorized, or added to a print list.
- Grouped images cannot be processed.
- Images manipulated on a computer, that have had their file name changed, or have been taken with a different camera may not be magnified, played back in Smart Shuffle, tagged as favorites, rotated, edited, registered to the start-up screen, categorized, or added to a print list.
- Movies cannot be magnified, played back in Smart Shuffle, edited, added to a print list, or registered to the start-up screen.
Exceeded selection limit - You chose more than 998 images in print settings. Choose less than 998 images.
- Print settings could not be saved correctly. Reduce the number of selected images and try again.
- You chose 501 or more images in Protect, Erase, Favorites, My Category or Print Settings.
Communication errorImages could not be transferred to the computer or printed due to the large amount of images (approx. 1000) stored on the memory card. Use a commercially available USB card reader to transfer the images. Insert the memory card into the printer's card slot to print.
Naming error!The folder or image could not be created because there is an image with the same file name as the folder or image that the camera is attempting to create, or the highest possible file number has already been reached.
- Touch the <FUNC.> () button > the <MENU> ( ) button >, and then select the [Settings] () tab to change [File Numbering] to [Auto Reset], or format the memory card.
Lens Error- This error can occur if you hold the lens while it is in motion or when using it in a location with excessive dust or sand in the air.
- If this error message continues to appear, please contact the service centers.
A camera error was detected
(Error number)
- If an error code appears directly after taking a picture, the shot may not have been recorded. Check the image in Playback mode.
- If this error code reappears, note the Error number (Exx) and contact the service centers.
File ErrorPhotos from other cameras or images that have been altered using computer software may not be printable.
Print errorCheck the paper size settings. If this message appears when the settings are correct, turn the printer off and back on, then make the settings again.
Ink absorber fullContact a Canon Customer Support Help Desk for an ink absorber replacement.

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