Troubleshooting USB connection issues with the VIXIA HF G10 and XA10

Article ID: ART109810 | Date published: 05/11/2015 | Date last updated: 08/17/2015
 

Description

Troubleshooting USB connection issues with the VIXIA HF G10 and XA10

Solution

When connecting the camcorder to a computer via a USB cable, if the camcorder is not recognized by the computer, please check the following points.

  • Remove and reconnect the USB cable, and then turn on the camcorder again.
  • Connect the USB cable to the computer properly.
    - If there is more than one USB terminal on the computer, try to connect the USB cable to the other USB terminals.
    - Disconnect any USB devices other than the camcorder, keyboard, and mouse.
    - Connect the camcorder and the computer directly with a USB cable. Operation using USB hubs is not guaranteed.
    - If software is running in the background, exit them and connect the camcorder again.

Attention:

  • When the camcorder is connected to a computer:
    - Do not open the double memory card slot cover and do not remove the memory cards.

  • Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss.
    - Do not open the double memory card slot cover.
    - Do not disconnect the USB cable.
    - Do not turn off the camcorder or the computer.
    - Do not change the camcorder's operating mode.

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