While the Power lamp flashes green, the machine is initializing. Wait until the Power lamp stops flashing, and the green light stays on, before you begin the task.

 In the following instructions, XXX signifies your machine's name.

1. Log on as a user with administrator privileges.

2. Hold down the Windows  key and type R. In the Run box, type control printers and select OK.

   

3. Open the properties of printer driver for the machine.

   • In Windows 7, 8, 8.1 or 10, right-click on the Canon XXX Printer icon, then select Printer properties.

   • In Windows Vista or Windows XP, right-click on the Canon XXX Printer icon, then select Properties.

4. Select the Ports tab to confirm the port settings.
   Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer showing in the Printer column is selected for Print to the following port(s).

   

    When the machine is used over a network LAN, the port name of the machine displays as CNBJNP_xxxxxxxxxx.

   

    xxxxxxxxxx is the character string generated from the MAC address or a character string specified by the user when setting up the machine.

5. If the setting is incorrect reinstall the MP Drivers.

   • Printing won't start even though the machine is connected to the computer using a USB cable and the port named USBnnn is selected:

6. Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.

   • If the problem didn't resolve, reinstall the MP Drivers.

   • Printing won't start even though the port named CNBJNP_xxxxxxxxxx is selected when the machine is used over LAN

7. Launch IJ Network Tool, and select CNBJNP_xxxxxxxxxx as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.

   • If the problem didn't resolve, reinstall the MP Drivers.
      

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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