If a USB cable is used to connect the camcorder to a computer, please check the following points.

Are you using the compact power adapter to turn on the camcorder?

We recommend using the compact power adapter for the power supply when making a connection from the camcorder to the computer.

When loading data from a PC to the camcorder, be sure to use the compact power adapter for the power supply.

To read movies, set the camcorder to movie playback mode.

To read photos, select the memory ( Built-in memory or memory card ) in which the data is stored.

Note:

Connecting the camcorder to a computer in movie playback mode

If PIXELA ImageMixer 3 SE is installed according to the steps in the installation guide that is supplied with the camcorder, [ImageMixer 3 Launcher] automatically starts.

If [ImageMixer 3 Launcher] does not start automatically, double-click the [ImageMixer 3 SE Ver.6] icon on the desktop.

• If there is more than one USB terminal on the computer, try to connect the USB cable to the other terminals.
• Disconnect any USB devices other than the camcorder, keyboard, and mouse.
• Connect the camcorder and the computer directly with a USB cable. Operation using USB hubs is not guaranteed.
• If software is running in the background, exit them and connect the camcorder again.
  

Attention:

Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss.

• Do not open the memory card slot cover.

• Do not disconnect the USB cable.

• Do not disconnect the power source or turn off the camcorder.

• Do not change the camcorder's operating mode.

If a computer cannot be connected with the camcorder even after you have checked the above items, please contact a Canon Service Center.

For details on the operational procedures such as reading data, please see the software instruction manual.