On the [Plugin] tab of CaptureOnTouch, confirm the plugins that have been added to CaptureOnTouch.
Solution
To access the [Plugin] tab, right-click on the CaptureOnTouch icon located in the taskbar of your desktop (bottom right corner next to the clock), and select "Environmental settings".
On the [Plugin] tab, confirm the plugins that have been added to CaptureOnTouch.
NOTE: If you do not see the plugin you are looking for in this window, it may not be installed. You can locate the plugins download from the same software tab where you found CaptureOnTouch (you might have to scroll down a bit depending on the model).