Various objects, such as paper clips, push pins, scraps of paper, binder clamps, or even an ID badge can accidently be dropped or left inside the printer during usage or storage. In most cases, it is relatively simple to remove the object using these common household items:
- Tweezers or long-nose pliers
- Flashlight or other light source
Remove foreign objects from inside the printer
Follow these steps to check for and remove unwanted objects:
The illustrations below describe a PIXMA MG5220; however, the printer structure will be similar for your model.
Check the rear tray area
- Power off the printer and unplug the printer's power cord.
- Using a flashlight, carefully inspect the rear tray area.
- If there is a foreign object, use tweezers or long-nose pliers to carefully remove it.
Check the inside of your printer
- Power on the printer and open the main access cover (scanning unit cover). The print head holder (carriage) will move to the ink changing (center) position.
- With the access cover open, unplug the power cord from the printer.
Be sure the printer's power LED is no longer illuminated as this will allow you to easily slide the carriage as instructed in step 3.
- Gently slide the carriage to the right side of the printer until it stops.
CAUTION: Be careful not to touch the thin, clear encoder strip located just behind the carriage.
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Use a flashlight to carefully inspect the left and center locations for an obstruction.
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If there is a foreign object, use tweezers or long-nose pliers to carefully remove it.
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Next, gently slide the carriage to the left side of the printer until it stops.
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Use a flashlight to carefully inspect the right side for a foreign object.
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If there is a foreign object, use tweezers or long-nose pliers to carefully remove it.
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Power on the printer and confirm that the printer operates normally.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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