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Two flashes
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Printer is out of paper.
Paper does not feed. |
Reload paper in the rear tray or cassette and tap RESUME/CANCEL on the printer.
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Three flashes
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Paper output tray is closed.
Paper jams. |
If the paper output tray is closed, open it. The printer resumes printing.
If you open the paper output tray and the problem is not resolved, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload the paper in the printer, then tap RESUME/CANCEL on the printer.
 Learn how to remove paper jams from your printer.
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Four flashes
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Ink tank is not installed properly.
Ink may have run out. |
If the lamp on the ink tank is not lit, the ink tank may not be installed properly.
Reinstall an appropriate ink tank.
If the lamp on the ink tank flashed, ink may have run out.
Replace the ink tank.
If you want to continue to print, tap RESUME/CANCEL with the ink tank installed. Then printing can continue. Replace the ink tank after printing. The printer may be damaged if printing is continued under the ink out condition.
If multiple ink lamps are flashing, refer to routine maintenance and confirm the status of each ink tank.
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Five flashes
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Print head is not installed.
Print head is defective. |
Follow the directions given in your setup manual to install the print head.
If the Print Head is already installed, remove the print head once and then reinstall it.
If the error is still not resolved, the print head may be damaged.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
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Six flashes
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The inner cover is opened. |
When you start to print, close the inner cover, then tap RESUME/CANCEL on the printer.
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Seven flashes
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Ink tank is not installed in the correct position. |
Some ink tanks are not installed in the correct position. (The lamps on the ink tanks flash.)
More than one ink tank of the same color is installed. (The lamps on the ink tanks flash.)
Confirm that the ink tanks are installed in the appropriate positions.
Refer to routine maintenance.
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Eight flashes
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Ink absorber is almost full. |
Tap RESUME/CANCEL on the printer to continue printing. Service is required.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
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Nine flashes
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The printer has not received a response from the camera.
The camera or camcorder connected is not compatible with this printer. |
Check the device connected to the printer. A PictBridge compliant device is required to print photos directly.
A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. If the error is still not resolved, check if you can print another photograph.
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Ten flashes
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Cannot perform duplex printing. |
The size of paper may not be compatible with automatic duplex printing. The media sizes suitable for auto duplex printing are A4, Letter, A5, and B5. Tap RESUME/CANCEL to eject the paper and restart printing.
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Eleven flashes
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Automatic print head alignment failed. |
Print had nozzles may be clogged.
Tap RESUME/CANCEL to dismiss the error, and print the nozzle check pattern to check the status of the print head.
Learn how to print the nozzle check pattern.
Paper of size other than A4 or Letter is loaded in the Rear Tray.
Tap RESUME/CANCEL to dismiss the error, then load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing up in the rear tray.
For Automatic Print Head Alignment, always load paper on the Rear Tray.
The paper output slot is exposed to strong light.
Tap RESUME/CANCEL to dismiss the error, and then adjust your operating environment and/or the position of the printer so that the paper output slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the print head again, tap RESUME/CANCEL to dismiss the error, and then perform manual print head alignment.
Learn how to manually align the print head.
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Twelve flashes
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Can't print the contents on CREATIVE PARK PREMIUM. |
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then try again.
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Thirteen flashes
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The ink level can't be detected. |
Replace the ink tank and close the top cover.
Refer to routine maintenance.
If you print with an empty ink tank it ma damage the printer.
If you want to print in this condition, you need to disable the ink level detection function. Press and hold RESUME/CANCEL for at least 5 seconds, and then release it.
With this operation, the printer will stop monitoring the remaining ink level for the ink tanks. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.
If the function is disabled, the ink tank is displayed in gray on the printer status monitor.
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Fourteen flashes
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Ink tank can,t be recognized. |
The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)
Install an appropriate ink tank.
Appropriate ink tank is not installed.
Printing cannot be executed because the ink tank is not compatible with this printer.
Install the appropriate ink tank.
Refer to routine maintenance.
If you want to cancel printing, tap RESUME/CANCEL.
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Fifteen flashes
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Ink tank can't be recognized. |
An ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
Refer to routine maintenance.
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Sixteen flashes
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The ink has run out. |
Replace the ink tank and close the top cover.
Refer to routine maintenance.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold RESUME/CANCEL for at least 5 seconds, and then release it.
With this operation, the printer will stop monitoring the remaining level for the ink tanks. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
If the function is disabled, the ink tank is displayed in gray on the printer status monitor.
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Nineteen flashes
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An unsupported USB hub is connected. |
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.
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