When a printer error occurs, the lamp on the printer flashes orange.
Do this first:
Note the number of times the orange lamp flashes. The number of flashes tells you what type of error it is.
|
Number of flashes
|
Support Code |
Cause |
Action
|
|
2 flashes:
|
1000 |
The printer is out of paper.
The paper doesn't feed. |
Reload paper in the rear tray and press the RESUME/CANCEL button.
|
|
3 flashes:
|
1300 |
There is a paper jam. |
The paper may be jammed.
- Remove the jammed paper.
- Reload new paper, then press the RESUME/CANCEL button.
Resolve a paper jam.
|
|
4-5 flashes:
|
1687
(4 flashes)
1401, 1403, 1485
(5 flashes) |
Ink cartridge can't be recognized. |
The ink cartridge isn't installed properly or isn't compatible with this printer.
Open the front cover, then install the ink cartridge properly or install the one compatible with this printer.
|
|
7 flashes:
|
1486, 1487 |
The ink cartridge isn't installed in the correct position. |
Make sure each ink cartridge is installed in the correct position.
|
|
8 flashes:
|
1700 |
The ink absorber is almost full. |
The ink absorber is almost full.
Press the printer's RESUME/CANCEL button to continue printing.
|
|
13 flashes:
|
1686 |
The ink level can't be detected. |
The ink may have run out.
The function for detecting the remaining ink level may be disabled since the ink level can't be correctly detected.
 If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.
If you want to continue printing without this function, press the printer's RESUME/CANCEL button for at least 5 seconds.
 Canon recommends using new genuine Canon cartridges in order to obtain optimum qualities. Be advised that Canon isn't liable for any malfunction caused if you continue printing under the ink out condition.
|
|
14 flashes:
|
1684 |
The ink cartridge can't be recognized. |
The ink cartridge may not be compatible with this printer.
Install the appropriate ink cartridge.
|
|
15 flashes:
|
1682 |
The ink cartridge can't be recognized. |
The ink cartridge may not be installed properly.
Open the front cover and install the appropriate cartridge.
|
|
16 flashes:
|
1688 |
The ink has run out. |
The function for detecting the remaining ink level may be disabled since the ink level can't be correctly detected.
If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.
If you want to continue printing without this function, press the printer's RESUME/CANCEL button for at least 5 seconds.
Canon recommends using new genuine Canon cartridges in order to obtain optimum qualities. Be advised that Canon isn't liable for any malfunction caused if you continue printing under the ink out condition.
|
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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