Alarm Lamp Flashes Orange - iP4920

Article ID: ART114243 | Date published: 05/11/2015 | Date last updated: 07/19/2019
 

Description

Error light flashes

 

Solution

Alarm Lamp Flashes Orange

When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.



 

(A) Note the number of flashes

(B) Flashes repeatedly
 

Number of flashes/Cause

Action

Two (2) flashes:

Printer is out of paper./disc tray is not attached./Paper does not feed.

Reload paper in the rear tray or cassette and press the RESUME/CANCEL button on the printer.

When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("G" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the RESUME/CANCEL button.

Placing a Printable Disc

Three (3) flashes:

paper output tray is closed./Paper jams.

If the paper output tray is closed, open it. The printer resumes printing.

If opening the paper output tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the RESUME/CANCEL button on the printer.

Paper Jams

Four (4) flashes:

The ink tank is not installed./Ink tank is not installed properly./Ink may have run out.

  • The ink tank is not installed.

    Install the ink tank.
     

  • If the lamp on the ink tank is not lit, the ink tank may not be installed properly.

    Install an appropriate ink tank.
     

  • If the lamp on the ink tank is flashing, ink may have run out.

    Replacing the ink tank is recommended.


If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.

Replacing an Ink Tank


Note

Four (5) flashes:

Print Head is not installed./Print Head is defective.

Follow the directions given in your setup manual to install the Print Head.
If the Print Head is already installed, remove the Print Head once and then reinstall it..

Six (6) flashes:

The inner cover (the cover of the disc tray) is opened or closed.

If the inner cover is closed when starting DVD/CD printing, open the inner cover, place the disc tray, then press the RESUME/CANCEL button on the printer

When you start printing on paper, close the inner cover, then press the RESUME/CANCEL button on the printer.

Do not open or close the inner cover while printing is in progress, as this can damage the printer.

Seven (7) flashes:

Ink tank is not installed in the correct position.

  • Some ink tanks are not installed in the correct position. (The lamps on the ink tanks flash.)
     

  • More than one ink tanks of the same color are installed. (The lamps on the ink tanks flash.)


Confirm that the ink tanks are installed in the appropriate positions.

Replacing an Ink Tank

Eight (8) flashes:

Ink absorber is almost full.

The ink absorber is almost full.  Once the ink absorber becomes full, printing will not be possible.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

Nine (9) flashes:

The printer has not received a response from the digital camera./The digital camera or digital video camcorder connected is not compatible with this printer.

  • Check the device connected to the printer. Printing photos directly is possible only with a PictBridge compliant device.
     
  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.

    When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. Perform necessary operations before connecting your device referring to its instruction manual.

    If the error is not yet resolved, check if you can print another photograph.

Ten (10) flashes:

Cannot perform duplex printing.

The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4, Letter, A5, and B5. Make sure that the size of the paper loaded in the printer is correct. Pressing the RESUME/CANCEL button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.

Eleven (11) flashes:

Automatic Print Head Alignment failed.

  • Print head nozzles are clogged.

    Press the RESUME/CANCEL button to dismiss the error, and print the nozzle check pattern to check the status of the print head.
     

    Printing the Nozzle Check Pattern
     

  • Paper of size other than A4 or Letter is loaded in the rear tray.

    Press the RESUME/CANCEL button to dismiss the error, then load one sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the rear tray.

    For Automatic Print Head Alignment, always load paper in the rear tray.
     

  • The paper output slot is exposed to strong light.

    Press the RESUME/CANCEL button to dismiss the error, and then adjust your operating environment and/or the position of the printer so that the paper output slot is not exposed directly to strong light.


After carrying out the above measures, if the problem continues after aligning the print head again, press the RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment.

Aligning the Print Head Position Manually from Your Computer

Twelve (12) flashes:

Cannot print the contents on CREATIVE PARK PREMIUM.

You cannot print the contents on CREATIVE PARK PREMIUM.

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.

Thirteen (13) flashes:

The ink level cannot be detected.

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the top cover.

 Replacing an Ink Tank


Printing with an ink tank that was once empty may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.

With this operation, the printer will stop monitoring the remaining level of ink for the ink tank(s) in question. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.


 Note
  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.

    Checking the Ink Status

Fourteen (14) flashes:

Ink tank cannot be recognized.

  • The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)

    Install an appropriate ink tank.

     Replacing an Ink Tank
     

  • Appropriate ink tank is not installed.
     
  • Printing cannot be executed because the ink tank is not compatible with this printer.

    Install the appropriate ink tank.

     Replacing an Ink Tank


If you want to cancel printing, press the printer's RESUME/CANCEL button.

Fifteen (15) flashes:

Ink tank cannot be recognized.

The ink tank cannot be recognized. (The lamp on the ink tank is off.)

Replace the ink tank.

 Replacing an Ink Tank

Sixteen (16) flashes:

The ink has run out.

The ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the top cover.

 Replacing an Ink Tank


Printing under the current condition may damage the printer.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.

With this operation, the printer will stop monitoring the remaining level of ink for the ink tank(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.


 Note
  • If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.

    Checking the Ink Status

Nineteen (19) flashes:

An unsupported USB hub is connected.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.


 

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