Alarm Lamp Flashes Orange - iP4920
Article ID: ART114243 | | | Date published: 05/11/2015 | | | Date last updated: 07/19/2019 |
Description
Solution
Alarm Lamp Flashes Orange
When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
(A) Note the number of flashes
(B) Flashes repeatedly
Number of flashes/Cause |
Action |
---|---|
Two (2) flashes: Printer is out of paper./disc tray is not attached./Paper does not feed. |
Reload paper in the rear tray or cassette and press the RESUME/CANCEL button on the printer. When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("G" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the RESUME/CANCEL button. |
Three (3) flashes: paper output tray is closed./Paper jams. |
If the paper output tray is closed, open it. The printer resumes printing. If opening the paper output tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the RESUME/CANCEL button on the printer. |
Four (4) flashes: The ink tank is not installed./Ink tank is not installed properly./Ink may have run out. |
Note
|
Four (5) flashes: Print Head is not installed./Print Head is defective. |
Follow the directions given in your setup manual to install the Print Head. |
Six (6) flashes: The inner cover (the cover of the disc tray) is opened or closed. |
If the inner cover is closed when starting DVD/CD printing, open the inner cover, place the disc tray, then press the RESUME/CANCEL button on the printer When you start printing on paper, close the inner cover, then press the RESUME/CANCEL button on the printer. Do not open or close the inner cover while printing is in progress, as this can damage the printer. |
Seven (7) flashes: Ink tank is not installed in the correct position. |
|
Eight (8) flashes: Ink absorber is almost full. |
The ink absorber is almost full. Once the ink absorber becomes full, printing will not be possible.
|
Nine (9) flashes: The printer has not received a response from the digital camera./The digital camera or digital video camcorder connected is not compatible with this printer. |
|
Ten (10) flashes: Cannot perform duplex printing. |
The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4, Letter, A5, and B5. Make sure that the size of the paper loaded in the printer is correct. Pressing the RESUME/CANCEL button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed. |
Eleven (11) flashes: Automatic Print Head Alignment failed. |
Aligning the Print Head Position Manually from Your Computer |
Twelve (12) flashes: Cannot print the contents on CREATIVE PARK PREMIUM. |
You cannot print the contents on CREATIVE PARK PREMIUM. When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again. |
Thirteen (13) flashes: The ink level cannot be detected. |
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.) Replace the ink tank and close the top cover.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it. With this operation, the printer will stop monitoring the remaining level of ink for the ink tank(s) in question. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks. Note
|
Fourteen (14) flashes: Ink tank cannot be recognized. |
|
Fifteen (15) flashes: Ink tank cannot be recognized. |
The ink tank cannot be recognized. (The lamp on the ink tank is off.) Replace the ink tank. |
Sixteen (16) flashes: The ink has run out. |
The ink has run out. (The lamp on the ink tank flashes.) Replace the ink tank and close the top cover.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it. With this operation, the printer will stop monitoring the remaining level of ink for the ink tank(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition. Note
|
Nineteen (19) flashes: An unsupported USB hub is connected. |
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer. |