LCD Error Messages - MX410

Article ID: ART114257 | Date published: 05/11/2015 | Date last updated: 08/02/2019
 

Description

Error messages / support codes

 

Solution

If an error message is displayed on the LCD, take the corresponding action described in the chart below.

 

In addition, the following button pushes are valid when an operator call error occurs:

- ON button: To turn the printer off and on again.

- OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.

- Stop button: To cancel the job at error occurrence, and to clear the error.

 

Fax related messages

 

Message

Action

Check ink

U051/U052/U053/U059

The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this printer.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge. After that, push the Ink Cartridge Locking Cover until it clicks into place, then close the Scanning Unit (Cover).

Replacing Cartridge(s)

If the error is not resolved, the FINE Cartridge may be damaged. 

Check ink

U075/U076

Make sure that each FINE Cartridge is installed in the correct position.

Replacing Cartridge(s)

Check ink
U140

Appropriate FINE Cartridge is not installed.

Printing cannot be executed because the FINE Cartridge is not compatible with this printer.

Install the appropriate FINE Cartridge.

Install correct cartridge(s) properly

If you want to cancel printing, press the printer's Stop button.

Check ink
U150

The FINE Cartridge may not be installed properly.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.

Install correct cartridge(s) properly

Check ink
U162

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Replacing Cartridge(s)

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.


 Note
  • If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
     

  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink cartridge is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

Check ink
U163

The ink has run out.

Replace the ink cartridge and close the Scanning Unit (Cover).

Replacing Cartridge(s)

If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.


 Note
  • If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
     

  • Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in memory until the ink cartridge is replaced. You must manually print out faxes that were stored in memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in memory, but all or part of the fax information may not be printed because of the ink out condition.

Contact the service center

The ink absorber is almost full.

Press the printer's OK button to continue printing. 

Printer error has occurred
5B00


 

A printer error has occurred.

Timeout error

Press [OK]

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Incompatible device
Disconnect the cable from direct print port

  • Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30.
     

  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
    When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. Perform necessary operations before connecting your device referring to its instruction manual.
    If the error is still not resolved, check if you can print another photograph.

Failed to scan the head alignment sheet

Press [OK]

Scanning the print head alignment sheet has failed.

Press the OK button to dismiss the error, then take the actions described below.

  • Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass.

  • Make sure the Platen Glass and the print head alignment sheet are not dirty.

  • Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.

    For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper.

  • Make sure if Print Head nozzles are clogged.

    Print the nozzle check pattern to check the status of the Print Head.

    Printing the nozzle check pattern


If the error is not resolved, connect the printer to the computer and align the Print Head on the printer driver.

Unsupported USB hub
Remove hub

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.

Printer error has occurred.
Contact the service center
B200

Unfortunately, this is an unrecoverable hardware error.  The printer requires servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
 
Turn off the printer, and unplug the power cord of the printer from the power supply.

 Important

  • When you disconnect the power plug, all the documents stored in memory are deleted.

Printer error has occurred
****

 Note

The "****" refers to an alphanumeric error code

For Example:

6500, 6A80, 5C00, 5700, 5400, 5B00,  6800, 5110, 9000, C000, 6C10


 

"****" is displayed in the alphanumeric character and depends on the error occurred.

For example: 5B00, 6800, B200, 5700, etc.

  • 5100 is displayed:

    Cancel printing, turn off the printer. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the printer again.


     Important
    • Be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.
       

  • 5200 is displayed:

    The ink carridge is defective or empty. Replace the ink cartridge with a new one.

    Instructions to replace the ink cartridge.

    If replacing the ink cartridge does not clear the error:

    Turn off the printer, and unplug the power cord of the printer from the power supply.

    Plug the printer back in and turn the printer back on.
     

  • If the problem is not resolved,  service is required.

    For support and service options, sign into (or create) your Canon Account from the link below.
    My Canon Account

     

  • In other cases:

    Turn off the printer, and unplug the power cord of the printer from the power supply.

    Plug the printer back in and turn the printer back on.

    If the error persists, service is required.
    If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
     

 Important

  • ‚ÄčIf you disconnect the power plug, all the faxes stored in the printer's memory are deleted.

Load paper

Load paper and press [OK]

Reload the paper correctly and press the OK button.

Loading paper

 Note
  • When sending faxes before printing out received data, press the Stop button to resolve the error. After you press the Stop button to resolve the error, ensure to press the FAX button in order to print out data remained in memory.

Document in ADF.
Press [OK]


 

The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.

Document jams in the ADF

Failed to scan document
Press [OK]
No document in the ADF.

Press the OK button to resolve the error, then operate again after loading documents.

Loading documents in the ADF

Close the feeder cover
[OK] ->Eject the document

Closing the feeder cover

Documents remain in the ADF.

Press the OK button to eject documents and press the Stop button to stop ejecting.
To continue scanning, operate on the application. The scanning from the ADF may not be supported depending on your application software. For details, refer to the instruction manual of your application.

Document too long.
Press [OK]


 

The document is too long or is jammed in the ADF.

Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the printer's requirements before redoing the operation.

Document jams in the ADF

Check page size
Press [OK]

Paper other than A4, Letter, or Legal-sized paper or 8.5 x 14 inches paper is loaded.

Load A4, Letter, or Legal-sized paper or 8.5 x 14 inches paper and press OK, or change the setting by pressing the Stop button, then the Settings button, then using the or arrow keys to select the size you are using , then press OK.

Open the paper output tray
[OK]->Continue printing

Open the Paper Output Tray, then press the OK button.

Opening the Paper Output Tray

Cover is open
 
You opened the Scanning Unit (Cover) during an operation.

Return the Scanning Unit (Cover) to its original position.

Paper jammed
Clear paper jam and press [OK]
 

If paper has jammed in the printer, clear the jam, reload the paper in the printer correctly and then press the OK button.

Clearing Paper Jams

Data error
Press [OK]
 
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the printer's memory.

Important

If a power failure occurs or you unplug the power cord, all faxes stored in the printer's memory are deleted.

Press the OK button.

After pressing the OK button, the list of the faxes deleted from the printer's memory will be printed.

 

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Fax related messages

Message

Action

Auto redial

The printer is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the printer to automatically redial the number. If you want to cancel automatic redialing, wait until the printer starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing.

Resending Faxes

This group dial cannot be used. Coded speed dial ## * "##" represents a two-digit number.
You selected a coded speed dial code to which a group is registered with the Hook button pressed.
A coded speed dial code to which a group is registered cannot be used in this way.

Hang up phone
 

The handset is not placed in the handset cradle correctly.
Replace the handset correctly.

Try again in black & white

The recipient's fax printer is not color-compatible.
Press the Black button to resend the fax. Alternatively, you can set Color transmission to If incompatible, B&W.

Accessing / Changing Fax Settings

No tone detected
 

The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.

Accessing / Changing Fax Settings

Received in memory

If the printer receives a fax under one of the following conditions, the printer will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.

  • Ink has run out:
    Replace the FINE Cartridge.

    Replacing Cartridge(s)


     Note
    • You can set the printer to forcibly print a received fax even if the ink has run out.
      However, part or all of the fax may not be printed since the ink has run out.
      Also, the contents of the fax will not be stored in memory.
      If the ink has already run out, we recommend that OFF be selected for Auto print in FAX user settings to store the received fax in memory and print the fax manually after replacing the FINE Cartridge. After you replace the FINE Cartridge and select ON for Auto print, the fax stored in memory will be printed automatically.

       

    • Paper has run out:
      Load the paper and press the OK button.
       

    • A different size of paper from that specified by Page size is loaded:
      Load the same size of paper as that specified by Page size, then press the OK button.
       

    • Page size is set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"):
      Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14").

      Changing the Print Settings

       

    • Media type is set to other than Plain paper:
      Set Media type to Plain paper.

      Changing the Print Settings

       

    • You pressed the Stop button to cancel printing of a fax:
      Press the FAX button.


 Note
  • To print the received faxes automatically, select ON for Auto print in FAX user settings.

    Accessing / Changing Fax Settings

     
  • When OFF is selected for Auto print in FAX user settings, print the faxes stored in memory from the Memory reference screen.

    Printing a document stored in memory

     
  • If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later.

Busy/no signal

  • The telephone number you dialed is busy.
    Try dialing again after waiting for a moment.

    Resending Faxes
     

  • The fax number dialed is incorrect.
    Check the fax number and dial again.
     

  • The recipient's fax printer did not respond (after all automatic redialing attempts).
    Contact the recipient and have the recipient check the fax printer. For an overseas call, add pauses to the registered number.
     

  • The recipient is not using a G3 printer.
    The printer cannot send or receive documents to/from a fax printer that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax printer is G3 compatible.
     

  • The touch tone/rotary pulse setting on the printer is incorrect.
    Set the printer to match the telephone line you are using.

    Setting the Telephone Line Type

Memory is full

  • The printer's memory is full because it has sent/received too many documents, or a detailed document.
     

  • When sending a fax, divide it to resend.
     

  • When receiving a fax, print the received faxes stored in printer's memory or save them on the memory card/USB flash drive, delete them from the printer's memory, and have the sender resend the faxes.

    Print, Delete or Save documents in memory

Awaiting doc. processing

The received faxes were not saved on the memory card/USB flash drive automatically because the memory card/USB flash drive was not inserted or because it was not writable. Press the OK button.

The received faxes are stored in printer's memory. Insert the writable memory card/USB flash drive, then save the received faxes to the memory card/USB flash drive manually.

Saving a Document in printer's Memory to USB Flash Drive

Delete the unnecessary fax from printer's memory after saving to the memory card/USB flash drive.

Deleting a Document in printer's Memory

Change the paper
A4/LTR/Legal Plain paper

The page size setting is set to a size other than A4, Letter, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes. Press the Settings button to display the setting items. Use the or arrow keys to make the selection, then press OK. .

Changing the Print Settings


* Legal may not be available depending on the country or region of purchase.

RX FAX INFO MISMATCH **

Transmission has been canceled because the printer could not detect the recipient's fax printer information or the information did not match the dialed number. This message is displayed when Check RX fax info is set to ON.

See "Sending Faxes after Checking Information"

**Message appears on error report, not LCD

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.

See "Rejecting Fax Reception"

Waiting for report

If the printer receives a fax under one of the following conditions, the printer will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.

The amount of remaining ink is insufficient to print a report:
Check the ink level and take the appropriate action.

Replacing Cartridge(s)


Paper has run out:
Load the paper and press the OK button.

A different size of paper from that specified by [ Page size ] is loaded:
Load the same size of paper as that specified by [ Page size ], then press the OK button.

[ Page size ] is set to other than [ A4 ], [ Letter ], or [ Legal ]:
Set [ Page size ] to [ A4 ], [ Letter ], or [ Legal ].

[ Type ] is set to other than [ Plain paper ]:
Set [ Type ] to [ Plain paper ].

You pressed the Stop button to cancel printing of a report:
Press the FAX button to resume printing of the report.

 

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