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LCD Messages - MG5320

Article ID: ART114267 | Date published: 05/11/2015 | Date last updated: 05/14/2020
 

Description

LCD Error Messages

Solution

An Error Message Is Displayed on the LCD

If an error message is displayed on the LCD, take the corresponding action described below.

 

Message

Action

U041

The ink may have run out.

Replacing the ink tank is recommended.

If the lamp on the ink tank is flashing, ink may have run out.

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.

Print head is not installed.

Install the print head.

U051/

The type of print head is incorrect.

Install the correct print head.

U052

Directions for installing the print head

If the Print Head is already installed, remove the print head once and then reinstall it.
 Click Instructions for reseating the print head

If the error is not resolved, the Print Head may be damaged. 

U072

Some ink tanks are not installed in place.

U071

More than one ink tank of the following color is installed.

  • Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)

  • More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)

Confirm that the ink tanks are installed in the appropriate positions.

 

U130

The remaining level of the ink cannot be correctly detected.

Replace the ink tank.

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the scanning unit / cover.

 

Printing with an ink tank that was once empty may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

Note:

  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

     

U043/U140/U150

The following ink tank cannot be recognized.

  • The ink tank is not installed. Install the ink tank.

     

  • Appropriate ink tank is not installed.

    Printing cannot be executed because the ink tank is not compatible with this machine.

    Install the appropriate ink tank.

    If you want to cancel printing, press the machine's Stop button.

     

  • The ink tank cannot be recognized. (The lamp on the ink tank is off.)

    Replace the ink tank.

     

U141

Appropriate ink tank is not installed.

Install the appropriate ink tank.

Appropriate ink tank is not installed.

Printing cannot be executed because the ink tank is not compatible with this machine.

Install the appropriate ink tank.

 

If you want to cancel printing, press the machine's Stop button.

U163

The ink has run out.

Replace the ink tank.

The ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the scanning unit / cover.

 

Printing under the current condition may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Note:

  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.

     

Data of supported types are not saved.

  • There is no image data or document saved on the memory card or USB flash drive that can be read by this machine.

  • The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.

  • Photo data edited or processed on a computer must be printed from the computer.

Note:

  • When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.

Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large.

  • Make sure the PDF file is printable from a memory card or USB flash drive.

    Note:

    • The names of the PDF files are displayed even though they cannot be printed from the memory card or USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.

      • The Details screen is not displayed for the PDF file you want to print.

      • Characters other than machine name, MP Navigator EX V5.0, or MP Navigator EX are displayed on Created with on the Details screen.

      • "?" is displayed on the preview screen.

  • Data edited or processed on a computer must be printed from the computer.

The specified PDF file contains unprintable data. Some portions may not be printed.

PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.

Inner cover is open.

Close the cover and select .

If the inner cover (the cover of the disc tray) is open while printing other than disc label printing is in progress, close the inner cover, then press the OK button.

Open the inner cover, set the disc tray and select .

If the inner cover is closed when starting disc label printing, open the inner cover with the scanning unit / cover closed, set the disc tray, and then press the OK button on the machine to dismiss the error.

Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.

Cannot prepare to print. Inner cover is open.

Close the inner cover and select .

If the inner cover is open when starting disc label printing, close the inner cover with the scanning unit / cover closed, set the disc tray, and then press the OK button on the machine to dismiss the error.

The ink absorber is almost full.

Press to continue printing.

Contact the service center.

The ink absorber is almost full.

Press the machine's OK button to continue printing.
Note:

In order to maintain the best printing, the ink used when Cleaning is absorbed into the ink absorber inside the printer. The ink absorber requires the replacement when it is full. However, it cannot be replaced by yourself. Service will soon be required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

If you are moving the printer for repair, do not tilt the printer. If the printer is upright or tilted, it may be damaged, or the ink may leak from the main unit of the printer.

Printer error has occurred.

Contact the service center.

The machine error has occurred

Timeout error has occurred.

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Incompatible device detected.

Remove the device.

  • Check the device connected to the direct print port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive.

  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.

    When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.

    If the error is not yet resolved, check if you can print another photograph.

Auto head align has failed.

Select and repeat operation.

<See manual>

  • Print head nozzles are clogged.

    Press the OK button to dismiss the error, and print the nozzle check pattern to check the status of the print head.

     

  • Paper of size other than A4 or Letter is loaded in the rear tray.

    Press the OK button on the machine to dismiss the error, then load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the rear tray.

    For Automatic Print Head Alignment, always load paper in the rear tray.

  • The paper output slot is exposed to strong light.

    Press the OK button to dismiss the error message, and then adjust your operating environment and/or the position of the machine so that the paper output slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the print head again, press the OK button to dismiss the error, and then perform Manual Print Head Alignment.

 

An unsupported USB hub is connected.

Remove the hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

B200

Printer error has occurred.

Unplug the power cord and contact the service center.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Unfortunately, this is an unrecoverable hardware error and repairs are no longer available for this product due to its age. If you wish to move up to a newer product, please contact our Customer Support team at (866) 443-8002 to explore your options.

****

Printer error has occurred.

Turn off power then back on again.

For Example:

6500, 6A80, 5C00, 5700, 5400, 5B00, 5200, 6800, 5110, 9000, C000, 6C10

If problem persists, see the manual.

"****" is displayed in the alphanumeric character and depends on the error occurred.

  • 5100 is displayed:

    Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.

    Important:

    • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

  • 6000 is displayed:

    If any object is placed in front of the machine, remove it.

    Open the paper output tray gently, then turn the power off and back on.

  • In other cases:

    Turn off the machine, and unplug the power cord of the machine from the power supply.

    Plug the machine back in and turn the machine back on..

If the error message reappears, your printer requires servicing.

However, repairs are no longer available for this product due to its age. If you wish to move up to a newer product, please contact our Customer Support team at (866) 443-8002 to explore your options.

5101

Remove the protective material if it is attached to the holder and turn off power and back on.

Check the inside of the machine. If you find the protective material attached to the holder, remove it, turn the machine off, then turn it back on.

Turn the machine off, then check the inside of the machine. If the protective material remains attached, remove it and turn the machine back on

Scanner is not operating correctly.

Turn off the machine, and unplug the power cord of the machine from the power supply.

After a while, plug the power cord of the machine back in, and then turn on the machine.

The card is currently writable from PC.

Set to [Not writable from PC].

The card slot is set to Writable from USB PC or Writable from LAN PC.

You cannot print from the memory card or save the scanned data to the memory card when the card slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute under Device user settings.

Power was not turned off correctly the last time.

Press the button when turning power off.

The power cord may have been unplugged last while the machine was still on.

Press the OK button to dismiss the error.

Cannot print the data.

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.

Cannot connect to the server.

Try again.

You cannot connect to the server properly When you have tried to access a photo sharing site, it is possible that your album has been deleted.

Press the OK button to dismiss the error, then try again.

Cannot connect to the server.

Please wait a while and try again.

You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted.

Press the OK button to dismiss the error, then try again after a while.

 

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