Saving MP4 movies and photos to a computer using a USB cable

Article ID: ART114344 | Date published: 05/11/2015 | Date last updated: 11/04/2015


Saving MP4 movies and photos to a computer using a USB cable


With ImageBrowser EX*1 or CameraWindow you can save MP4 movies and photos to your computer .
*1 Software for photos and MP4 movies.
  • To perform this operation, you must first download the DIGITAL VIDEO CAMERA Software from the Canon homepage and use it to install ImageBrowser EX and CameraWindow.
  • An internet connection is necessary for downloading the software. Please refer to the Related information section at the end of this page for more information on the installation procedure.
  • In this section, Windows 7 is used as an example. Operations and on-screen displays and may differ slightly when using Windows 8/8.1, Windows Vista, Windows XP, or Mac OS X.

Connecting the Camcorder to the Computer

1. Power the camcorder using the compact power adapter.

2. Press <Playback mode> to set the camcorder to Playback mode.

3. Touch [ ].

4. Touch to switch between the (Built-in memory) and the (Memory card).
Touch to switch to (MP4 format).

5. Touch [ ].

6. Connect the camcorder to the computer using the supplied USB cable.

  • Camcorder: [Select the memory for connection] will appear.
Select [All (for PC only)] in the camcorder's LCD.

7. After a connection has been established between the camcorder and the computer, the [AutoPlay] window will appear on the computers screen. Click [Downloads Images From Canon Camera].

If the [AutoPlay] screen does not appear, click [Start] > [All Programs] or [Programs] > [Canon Utilities] > [CameraWindow] > [CameraWindow].
  • If using Mac OS X
When the camera and computer become capable of communicating, CameraWindow will start. Proceed to the "Operating CameraWindow" screen

Operating CameraWindow

1. The following window appears.

2. The [CameraWindow] menu appears. Click [Import Images from Camera].

By default, the imported movies and images will be saved in folders separated by shooting date in the computers [Picture] folder.
To change the destination folder, click () (displayed in the upper right of the screen shown in step 2), and perform the following procedure.
Click [Import] > [Folder Settings] > [Browse], and specify a folder as the destination folder.
Confirm the destination folder that you have specified.
Then, click [OK].

3. A window like the one shown below appears, so click [Import Untransferred Images] or [Import All Images].

3-1. To select and import movies or images, click [Select Images to Import] in Step 3.
3-2. Select the movies and images you want to import, and then click [Import] ().
After this step, please follow the subsequent procedures below.
[ ] appears on untransferred movie and photos.
If [ ] does not appear, the movie or photo has already been transferred.
[ ] appears on movie files.
[ ] does not appear on photos.

4. The following window appears, and the computer starts to transfer movies and images from the camcorder.

5. The following screen appears after the movies and images have been transferred. Click [ OK ].

6. The following window appears.

Click the [ ] button to close the window.
A related application ([ImageBrowser EX] by default) will start automatically and the imported movies and images are displayed.
  • When the camcorder is connected to a computer:
- Do not open the memory card slot cover and do not remove the memory card.
- Do not access, change or delete any of the camcorders folders or files directly from the computer as this may result in permanent data loss. When saving recordings on a computer, we recommend using ImageBrowser EX for MP4 movies and photos.
  • Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss.
- Do not open the memory card slot cover.
- Do not disconnect the USB cable.
- Do not turn off the camcorder or the computer.
- Do not change the camcorders operating mode.
  • If you wish to use the recordings on your computer, make copies of them first. Use the copied files, retaining the originals.
  • The following types of MP4 scenes will be recognized as multiple files on other devices.
- Scenes exceeding 4 GB.
- Scenes recorded at 35 Mbps exceeding 30 minutes.
- Scenes recorded at a video quality other than 35 Mbps exceeding 1 hour.
  • Depending on the computer, the software may not work correctly or you may not be able to play back movies.
  • Regardless of the charge conditions of the battery pack in the camcorder, Battery Capacity on the camcorders details area of CameraWindows main screen will always appear as 'Full'.
Installing the ImageBrowser EX software to send, playback, or edit MP4 movies



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