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Printing Is Uneven <Cause 1>
Paper is too moist or too dry.
<Solution>
Replace the paper with new paper in an unopened package.
For details on paper which requires attention before use, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
The toner cartridges are almost out of toner.
<Solution>
Check the toner cartridges status and replace the toner cartridges of the colors are nearing the end of their life.
For details on installing the toner cartridge, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 3>
The drum in any of the toner cartridges has deteriorated.
<Solution>
Replace the toner cartridges with new ones.
For details on installing the drum cartridge, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
Printed Pages Have White Specks <Cause 1>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 2>
Damp paper is used.
<Solution>
Replace the paper with new paper in an unopened package.
For details on the paper which requires attention before use, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 3>
The drum in any of the toner cartridges has deteriorated.
<Solution>
Replace the toner cartridges with new ones.
For details on replace the drum cartridge, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
Colors Are Uneven or Not Printed Smoothly <Cause>
Large characters, wide lines, or diagrams with high color density were printed.
<Solution>
Perform the following procedure in the printer driver.
1. Display the [Finishing] sheet.
2. Click [Advanced Settings].
3. Select the appropriate mode for [Special Smoothing Mode].
* Normally, select [Mode 1] for [Special Smoothing Mode].
If the following conditions occur when [Mode 1] is selected, select any setting between [Mode 2] and [Mode 6].
- When the inside of dense graphics, large characters, or thick lines are not printed smoothly
Select [Mode 2].
* When [Mode 2] is selected, color unevenness may be found in light areas.
- If the following problems occur at the same time
- The inside of dense graphics, large characters, or thick lines are not printed smoothly.
- Outlines of light graphics, characters, and lines are not printed smoothly.
- Characters and lines against a filled background are not printed smoothly.
Select [Mode 3].
* When [Mode 3] is selected, color unevenness may be found in light areas and shaded patterns.
- When outlines of light graphics, characters, and lines are not printed smoothly
Select [Mode 4].
* When [Mode 4] is selected, color unevenness may be found in light areas.
- When strip-shaped unevenness appears on images (photographic images), graphics, gradations, and shaded patterns
Select [Mode 5].
* When [Mode 5] is selected, characters, lines, and areas around graphics may not be printed smoothly.
- When the entire document is not printed smoothly
Select [Mode 6].
* When [Mode 6] is selected, color unevenness may be appear.
The Toner Does Not Fix onto the Paper Well <Cause 1>
The setting for [Paper Type] is not specified properly.
<Solution>
Specify [Paper Type] properly.
* If you are using envelopes, specify [Envelope H].
For details on the procedure for specifying [Paper Type], see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 3>
Depending on the paper type, toner fixation may deteriorate.
<Solution>
Perform the following procedure in the printer driver.
1. Display the [Quality] sheet.
2. Click [Advanced Settings].
3. Set [Gray Compensation] to [Always].
<Cause 4>
A problem is occurring inside the printer.
<Solution>
If <Service Error> is displayed in the Printer Status Window, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
Smudge Marks of Spattering Toner Appear around the Text or Patterns <Cause>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ] The Back of the Printed Paper Has Smudge Marks <Cause>
The size of the print data was larger than that of the loaded paper.
<Solution>
Check if the size of the print data matches that of the loaded paper.
The Overall Print Result Is Dark <Cause 1>
The setting for the toner density is not appropriate.
<Solution>
Adjust the toner density for printing to a lighter setting.
For details on the procedure for adjusting the toner density, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
The printer is exposed to direct sunlight or strong light.
<Solution>
Move the printer.
Residual Images Appear on Non-printed Areas <Cause 1>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 2>
When 16.0 to 19.7 lb Bond (60 to 74 g/) paper is printed, depending on the operating environment (especially in a high-humidity environment), residual images may appear.
<Solution 1>
Perform the following procedure in the printer driver.
1. Display the [Paper Source] sheet.
2. Set [Paper Type] to [Thin 2].
* If you change the settings, the toner may not fix onto paper well, and the printing may come out faint.
<Solution 2>
Perform the following procedure in the Printer Status Window.
1. Display the Printer Status Window.
2. From the [Options] menu, select [Device Settings] [Assisting Print Settings].
3. Select the [Perform Curl Correction for Output Paper] check box.
* [Perform Curl Correction for Output Paper] is enabled only when [Paper Type] in the [Paper Source] sheet in the printer driver is set to [Thin 1].
<Cause 3>
The drum in any of the toner cartridges has deteriorated.
<Solution>
Replace the toner cartridges with new ones.
For details on installing the drum cartridge, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
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