| Solution |
List of Messages (in alphabetical order)
| Message | Possible solution |
| Back up recordings regularly | This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. |
| Battery communication error. Does this battery display the Canon logo? | This may be due to using a battery pack not recommended by Canon for use with this camcorder.
If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the battery pack or camcorder. Consult a Canon Service Center. |
| Cannot convert scenes recorded using interval recording. |
Interval scenes with the
icon cannot be converted or resized. Join the interval scenes into a single scene |
| Cannot convert the scene | Scenes that were recorded or edited with other devices and then transferred to a memory card connected to the computer, cannot be converted to MP4 scenes. |
| Cannot divide the scene |
The scene could not be divided because the camcorders
scene management data log is full. Delete some
scenes and photos and try dividing the scene again.
|
| Cannot join 24P and 30P scenes to convert them |
Scenes that were recorded using different frame rates cannot
be joined to a single scene when converted or resized. |
| Cannot load canvas | The canvas file that was saved on the memory card is corrupted.
Canvas data cannot be read from canvas files created using other devices and then transferred to a memory card connected to the computer. |
| Cannot play back | You may not be able to play back scenes that were recorded with other devices or created or edited on a computer and then transferred to a memory card connected to the computer.
There is a problem with the memory card. If this message appears often without apparent reason, contact a Canon Service Center. |
| Cannot play back Check the memory card | There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. |
| Cannot play the movies on this memory card | Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card. |
| Cannot play the movies on this memory card Initialize only using the camcorder | The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. |
| Cannot record | You cannot capture video snapshot scenes from scenes recorded or edited using another device and then transferred to a memory card connected to the computer.
There is a problem with the memory card. If this message appears often without apparent reason, contact a Canon Service Center. |
| Cannot record Check the memory card | There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. |
| Cannot record movies on this memory card | Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory card. |
| Cannot record movies on this memory card Initialize only using the camcorder | The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. |
| Cannot save the canvas | Cannot save your [Pens and Stamps] drawings on the memory card. Save your recordings and initialize the memory card. |
| Cannot trim the scene | Scenes that were recorded or edited with other devices and then transferred to a memory card connected to the computer, cannot be trimmed with this camcorder. |
| Charge the battery pack | Battery pack is exhausted. Charge the battery pack. |
| Check the memory card | Cannot access the memory card. Check the memory card and make sure it is inserted correctly.
A memory card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the memory card, or use a different memory card.
You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card.
If after the message disappears, [
] appears in red, perform the following: Turn off the camcorder and remove and reinsert the memory card. If [
] turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the memory card. |
| File name error | The folder and file numbers have reached their maximum value. Set [Other Settings] > [System Setup]> [File Numbering] to [Reset] and delete all the MP4 movies and photos on the memory card or initialize it. |
| Initialize only using the camcorder | There is a problem with the file system that prevents accessing the memory card. Initialize the memory card with this camcorder. |
| LCD Screen has been dimmed Use the [LCD Backlight] setting to change the brightness | Change the [Other Settings] > [System Setup] > [LCD Backlight] setting to [Normal] or [Bright]. |
| May not be possible to record movies on this memory card | You may not be able to record movies on a memory card without a CLASS rating or with one rated CLASS 2. Replace the memory card with one rated CLASS 4, 6 or 10. |
| Memory card is full | The memory card is full. Delete some recordings to free some space or replace the memory card. |
| Memory card is write-protected | The LOCK switch on the memory card is set to prevent accidental erasure. Change the position of the LOCK switch. |
| Memory card writing error Attempt to recover the data? | This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory card. Select [Yes] to try to recover the recordings. If you inserted a memory card that contains scenes recorded using another device, we recommend that you select [No]. |
| Need to recover files from the memory card. Change the position of the LOCK switch on the memory card. | This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing on the memory card and later the position of the cards LOCK switch was changed to prevent erasure. Change the position of the LOCK switch. |
| No memory card | Insert a compatible memory card into the camcorder.
The memory card may not be inserted correctly. Insert the memory card all the way into the memory card slot until it clicks. |
| Not enough available space | Delete some recordings on the memory card or select [4 Mbps] for the video quality when recording MP4
movies. |
| Number of scenes already at maximum | The maximum number of AVCHD scenes (3,999 scenes) has been reached. Delete some scenes to free some space. |
| Recording was stopped due to insufficient write speed of the memory card | The data transfer rate was too high for the memory card in use and the recording was stopped. Replace the memory card with one rated CLASS 4, 6 or 10.
After repeatedly recording, deleting and editing scenes (fragmented memory), it will take longer to write data on the memory card and recording may stop. Save your recordings and initialize the memory card using the [Complete Initialization] option. |
| Scene recorded using another device. Cannot play back the scene. | Scenes that were not recorded with this camcorder cannot be divided with this camcorder.
Scenes that were edited using software cannot be copied or divided. |
| Scene recorded using another device. Cannot play back the scene. | Scenes that were not recorded with this camcorder cannot be played back. |
| Select the desired scene number | A number of scenes have the same recording date but different file control information. This can occur for example when you record movies in the area of the international date line. Select a number to display the corresponding group of scenes. |
| Some scenes could not be deleted | Movies that were protected/edited with other devices and then transferred to a memory card connected to the computer, cannot be deleted with this camcorder. |
| Task in progress. Do not disconnect the power source. | The camcorder is updating the memory card. Wait until the operation ends and do not remove the battery pack. |
| This photo cannot be displayed | You may not be able to display photos taken with other devices or image files created or edited on a computer and then transferred to a memory card connected to the computer. |
| To record video on this memory card, it is recommended to use [Long Play] video quality. | When using a memory card rated CLASS 2, you may not be able to record movies using a video quality option other than 4 Mbps. |
| Too many photos and MP4 movies. Disconnect the USB cable. | Disconnect the USB cable. Try using a memory card reader or decrease the number of photos and movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS).
If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while. |
| Unable to recognize the data
|
You transferred data to the camcorder recorded using a
video configuration that is not supported (PAL or SECAM).
Play back the recordings with the device originally used to
record them.
|
| Unable to recover data | Could not recover a corrupted file. Save your recordings and initialize the memory card using the [Complete Initialization] option. |
List of Messages for Wi-Fi Functions Refer also to the instruction manual of your access point and other devices you will use.
| Message | Possible solution |
| Another user is already controlling the camcorder. Try again later. | This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying to connect with the camcorder. Make sure only one Wi-Fi device is trying to connect and then touch Retry. |
| Invalid port number. Perform the setting again. | The port number entered cannot be used. In the settings for the Monitor while Out function change the port number to a port that does not conflict with other devices. |
| IP address conflict | Change the camcorders IP address to avoid any conflict with devices connected to the same network. Alternatively, change the IP address of the conflicting device. |
| Memory card cover is open | The memory card cover was opened while the memory card was being accessed. Stop the Wi-Fi function in use and end the Wi-Fi connection. |
| Multiple access points detected. Try the operation again. | There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option. |
| No access points found | The access point set in the camcorder could not be found.
Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
Make sure that you use the access points SSID for the camcorders Wi-Fi settings.
If the access point is using MAC address filtering, enter the camcorders MAC address in the access points configuration screen. |
| The access point is not compatible with UPnP | An access point compatible with UPnP (Universal Plug and Play) was not found in the connected network. You must use an access point compatible with UPnP. If your access point is compatible, make sure UPnP is activated. |
| Unable to access configuration files | Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center. |
| Unable to complete WPS. | Turn off the camcorder and access point (wireless router). After a short while, turn them on again and try again. If the problem persists, perform setup using the [Search for Access Points] option. |
| Unable to complete WPS. Try the operation again. | Some access points require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to the instruction manual of your access point.
Make sure to touch [OK] on the camcorders screen within 2 minutes of activating the Wi-Fi Protected Setup signal on the access point, whether by pressing the button or by entering the PIN code. |
| Unable to connect | Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. |
| Unable to connect to the server | The camcorder could not access the external server used for the Monitor while Out function. Make sure the access point is correctly connected to the Internet.
Check that [Other Settings] > [System Setup] > [Date/Time] is set to the correct date and time. |
| Unable to obtain an IP address | If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP address using the [Manual] option.
Turn on the DHCP server. If it is already on, make sure it is functioning properly.
Make sure the address range for the DHCP server is sufficient.
Turn on the DNS server. If it is already on, make sure it is functioning properly.
Make sure that the DNS servers IP address and the name for that address are correctly configured.
Set the DNS servers IP address in the camcorder.
If you are not using a DNS server, set the DNS address to [0.0.0.0].
If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address. |
| Wi-Fi authentication unsuccessful | Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
If the access point is using MAC address filtering, enter the camcorders MAC address in the access points configuration screen. |
| Wi-Fi cannot be used while the wireless microphone is attached | The camcorders Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off. |
| Wi-Fi connection terminated | Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
The camcorder may not be able to connect to the access point if too many devices are accessing it. After a short while, establish the connection again. |
| Wi-Fi error. Incorrect authentication method. | Make sure the camcorder and access point are correctly configured.
Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
If the access point is using MAC address filtering, enter the camcorders MAC address in the access points configuration screen. |
| Wi-Fi error. Incorrect encryption key. | The encryption key (password) is case sensitive so make sure to enter it correctly. |
| Wi-Fi error. Incorrect encryption method. | Make sure the camcorder and access point are using the same authentication/encryption method.
If the access point is using MAC address filtering, enter the camcorders MAC address in the access points configuration screen. |
| Wireless communication is not working correctly | Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
Turn off the camcorder and access point (wireless router). After a short while, turn them on again and perform the Wi-Fi network setup again. If the problem persists contact a Canon Service Center. |
List of Messages for Web Services
| Message | Possible solution |
| Camera Web Link is not set up | An error occurred when transferring data with the CANON iMAGE GATEWAY server. Check the CANON iMAGE GATEWAY settings and try setting Camera Web Link again. |
| Check network settings | An error occurred during authentication with the CANON iMAGE GATEWAY server. Make sure the date and time set in the camcorder are correct. |
| Insufficient space on server | You have exceeded the amount of data you can save on the CANON iMAGE GATEWAY server. Delete some data to free some space. |
| Movie must be less than X min. | You attempted to send a movie whose length exceeds the maximum length allowed by the Web service (the maximum length differs according to the Web service). Shorten the movie and try sending it again. |
| Server busy Try again later | The CANON iMAGE GATEWAY server is busy due to a high number of users trying to connect to the server. End the Wi-Fi connection and try again later. |
| This image cannot be sent | You attempted to send a type of recording or a file with a size that is not supported by the selected Web service. Check the recording before sending. |
| Try again | An error occurred when transferring data with the CANON iMAGE GATEWAY server or the server is temporarily down. Try connecting the camcorder to the server again. If the same error occurs, wait a while and try again. |
| Unable to connect to the server | The camcorder was not able to connect to the CANON iMAGE GATEWAY server. Connect the access point to which the camcorder is connected to the Internet. |
| Web service settings have been changed. | The Web service settings for CANON iMAGE GATEWAY have been changed. Check the settings and try setting Camera Web Link again. |
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