| Paper Jams
ID: 8202031900_ EN_ 1
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If the paper is jammed, remove it following the procedure appropriate for each case.
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If you can see the jammed paper at the paper output slot or the rear tray:
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Paper is jammed in the paper output slot or in the rear tray.
Remove the jammed paper following the procedure below.
REFERENCE
When the paper jam error has occurred, you cannot turn the printer off the even if you press the ON/RESUME button on the printer. Take the appropriate action of the paper jam error, then turn the printer off.
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1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
REFERENCE
- If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.
-> Refer to [ Paper Is Jammed inside the Printer ] within this webpage.
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2. Reload the paper, and press the ON/RESUME button on the printer.
The printer resumes printing.
REFERENCE
- When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
- We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
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Paper Is Jammed inside the Printer
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If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.
REFERENCE
When the paper jam error has occurred, you cannot turn the printer off the even if you press the ON/RESUME button on the printer. Take the appropriate action of the paper jam error, then turn the printer off.
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1. Retract the paper output tray, then open the cover.
REFERENCE
Do not touch the clear film (A).
If the paper or your hands touch the clear film and blot or scratch it, the printer can be damaged.
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2. Make sure that the jammed paper is not under the FINE cartridge holder.
If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.
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3. Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
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4. Pull the paper slowly not to tear it, then pull the paper out.
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5. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains.
- Does the piece of paper remain under the FINE cartridge holder?
- Does the little piece of paper remain inside the printer?
- Does the piece of paper remain in the right side or the left side space (B) inside the printer?
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6. Close the cover.
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7. Reload the paper, and press the ON/RESUME button on the printer.
The printer resumes printing.
REFERENCE
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer.
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In Other Cases
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Make sure of the following:
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Check1 : Are there any foreign objects around the paper output slot?
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Check2 : Are there any foreign objects in the rear tray?
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
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Check3 : Is the paper curled?
Load the paper after correcting its curl.
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