What to do when the camcorder is not recognized by the computer over a USB connection (VIXIA mini/mini X, LEGRIA mini/mini X)
Article ID: ART114760 | Date published: 05/11/2015 | Date last updated: 08/15/2015
 

Description

What to do when the camcorder is not recognized by the computer over a USB connection (VIXIA mini/mini X, LEGRIA mini/mini X)

Solution

If the camcorder is not recognized by the computer when connected via a USB cable, please try the following procedures.

  • Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and restore the connection.

  • Confirm that the USB cable is properly connected to the computer.
- If there is more than one USB terminal on the computer, try to onnect the camcorder to a different USB port on the computer.
- Disconnect any USB devices other than the camcorder, keyboard, and mouse.
- Connect the camcorder and the computer directly with a USB cable. Operation using USB hubs is not guaranteed.
-Close any open programs running in the background, and try connecting the camcorder again.

CAUTION
When the camcorder is connected to a computer:
- Do not remove the memory card.
  • Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss.
- Do not remove the memory card.
- Do not disconnect the USB cable.
- Do not turn off the camcorder or the computer.
- Do not press the <> button.

SIMS Doc Id

8201890300