Troubleshooting Paper Abrasion and Blurry Images (Head Height) (iPF6400S/iPF8400S)

Article ID: ART114967 | Date published: 05/11/2015 | Date last updated: 10/30/2015


Troubleshooting Paper Abrasion and Blurry Images (Head Height) (iPF6400S/iPF8400S)


The Printhead height setting affects printing quality.
Specifying a low Printhead height makes images clearer and enhances printing quality but may cause paper to rub against the Printhead.
On the other hand, specifying a high Printhead height will prevent paper from rubbing against the Printhead but may reduce the printing quality.
  • Paper rubbing against or becoming caught on the Printhead may jam or result in printed documents that are soiled.

1. On the Tab Selection screen of the Control Panel, press or to select the Paper tab ( ).

  • If the Tab Selection screen is not displayed, press the Menu button.

2. Press the OK button.
    The Paper Menu is displayed.

3. Press or to select Paper Details, and then press the OK button.

4. Press or to select the type of paper, and then press the OK button.
  • When Head Height is set to Automatic, the setting value selected for the previous print job is displayed (to the right of Automatic ) once you select the type of paper currently supplied.
However, the value is cleared when the printer is turned off or the paper is replaced.

5. Press or to select Head Height, and then press the OK button.

6. Press or to select the desired setting value, and then press the OK button.
  • Using Automatic will ensure that the printer adjusts the Printhead height to the optimal level before printing, accounting for the ambient temperature and humidity. When a setting other than Automatic is used, that value will always be applied.
  • Depending on the type of paper, some setting values may not be available.



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