Paper Jams

Article ID: ART115292

Date published: 05/11/2015

Date last updated: 08/15/2015

Description

Paper Jams

Solution

Paper Jams ID: 8202100800_ EN_ 1
Issue	If the paper is jammed, remove it following the procedure appropriate for each case.
Cause	If you can see the jammed paper at the paper output slot:
Summary	If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Pull the paper out slowly. Hold the paper with your hands, then pull the paper out slowly not to tear it. REFERENCE If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically. If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine. -> See [ If the paper tears and you cannot remove it from the paper output slot or from the transport unit ] in this page.
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Cause
Summary	2. Reload the paper, and tap OK on the touch screen of the machine. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
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Cause
Summary	If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, ``3898
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Cause	If the paper is jammed when automatic duplex printing:
Summary	If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Detach the rear cover. Pull out the rear cover. 2. Detach the transport unit cover. Lift up the transport unit cover, then pull it out. 3. Pull out the paper slowly. REFERENCE Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
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Cause
Summary	4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 3: 6. Detach the cassette 1 and cassette 2. 7. Pull out the paper slowly. 8. If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
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Cause
Summary	9. Attach the cassettes to the machine, then tap OK on the touch screen. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, ``3898
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Cause	If the paper loaded in the cassette 1 is jammed:
Summary	If the paper loaded in the cassette 1 is jammed, remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Detach the rear cover. Pull out the rear cover. 2. Detach the transport unit cover. Lift up the transport unit cover, then pull it out. 3. Pull out the paper slowly. REFERENCE Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
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Cause
Summary	4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 3: 6. Detach the cassette 1 and cassette 2. 7. Pull out the paper slowly. 8. If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
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Cause
Summary	9. Attach the cassettes to the machine, then tap OK on the touch screen. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, ``3898
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Cause	If the paper loaded in the cassette 2 is jammed:
Summary	If the paper loaded in the cassette 2 is jammed, remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Detach the rear cover. Pull out the rear cover. 2. Pull out the paper slowly. REFERENCE Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
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Cause
Summary	3. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 2: 4. Detach the cassette 1 and cassette 2. 5. Pull out the paper slowly. 6. If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
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Cause
Summary	7. Attach the cassettes to the machine, then tap OK on the touch screen. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, ``3898
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Cause	If the paper is jammed as the machine pulled in the printed paper:
Summary	If the paper is jammed as the machine pulled in the printed paper, remove the paper following the procedure below. IMPORTANT If the printed paper piles up on the paper output slot, the machine may pull it in and the paper is jammed inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.
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Cause
Summary	REFERENCE If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Detach the rear cover. Pull out the rear cover. 2. Detach the transport unit cover. Lift up the transport unit cover, then pull it out. 3. Pull out the paper slowly. REFERENCE Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.
See Also
Cause
Summary	4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 3: 6. Detach the cassette 1 and cassette 2. 7. Pull out the paper slowly. 8. If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
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Cause
Summary	9. Attach the cassettes to the machine, then tap OK on the touch screen. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, ``3898
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Cause	If the paper loaded in the cassette 1 is jammed because the paper output tray has been closed:
Summary	If the paper loaded in the cassette 1 is jammed because the paper output tray has been closed, open the paper output tray, then confirm if you can see the jammed paper at the paper output slot. REFERENCE If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
See Also
Cause
Summary	If you can see the jammed paper at the paper output slot If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. 1. Pull the paper out slowly. Hold the paper with your hands, then pull the paper out slowly not to tear it. REFERENCE If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically. If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine. -> See [ If the paper tears and you cannot remove it from the paper output slot or from the transport unit ] in this page.
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Cause
Summary	2. Reload the paper, and tap OK on the touch screen of the machine. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
See Also
Cause
Summary	If you cannot see the jammed paper at the paper output slot If you cannot see the jammed paper at the paper output slot, remove the paper following the procedure below. 1. Detach the rear cover. Pull out the rear cover. 2. Detach the transport unit cover. Lift up the transport unit cover, then pull it out. 3. Pull out the paper slowly. REFERENCE Do not touch the inner parts of the machine.
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Cause
Summary	4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 3: 6. Detach the cassette 1 and cassette 2. 7. Pull out the paper slowly. 8. If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
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Cause
Summary	9. Attach the cassettes to the machine, then tap OK on the touch screen. IMPORTANT Do not close the paper output tray while the machine is in operation.
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Cause
Summary	If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, ``3898
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Cause	If the paper loaded in the cassette 2 is jammed because the paper output tray has been closed:
Summary	If the paper loaded in the cassette 2 is jammed because the paper output tray has been closed, open the paper output tray, then confirm if you can see the jammed paper at the paper output slot. REFERENCE If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
See Also
Cause
Summary	If you can see the jammed paper at the paper output slot If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. 1. Pull the paper out slowly. Hold the paper with your hands, then pull the paper out slowly not to tear it. REFERENCE If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically. If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine. -> See [ If the paper tears and you cannot remove it from the paper output slot or from the transport unit ] in this page.
See Also
Cause
Summary	2. Reload the paper, and tap OK on the touch screen of the machine. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
See Also
Cause
Summary	If you cannot see the jammed paper at the paper output slot If you cannot see the jammed paper at the paper output slot, remove the paper following the procedure below. 1. Detach the rear cover. Pull out the rear cover. 2. Pull out the paper slowly. REFERENCE Do not touch the inner parts of the machine.
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Cause
Summary	3. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 2: 4. Detach the cassette 1 and cassette 2. 5. Pull out the paper slowly. 6. If the paper protrudes from the cassette, remove the paper, then reload it after aligning the edges of the sheets. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
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Cause
Summary	7. Attach the cassettes to the machine, then tap OK on the touch screen. IMPORTANT Do not close the paper output tray while the machine is in operation.
See Also
Cause
Summary	If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, ``3898
See Also
Cause	If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Summary	If the jammed paper tears and you cannot remove the paper from the paper output slot or if the jammed paper remains inside the machine, remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Turn off the machine, and unplug the power cord of the machine from the power supply. 2. Lift up and open the operation panel until it stops. IMPORTANT Do not touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
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Cause
Summary	3. Make sure that the jammed paper is not under the print head holder. If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper. When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge. 4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. Keep an angle of the paper about 45 degrees and pull it slowly. 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains. Does the piece of paper remain under the print head holder? Does the little piece of paper remain inside the machine? Does the piece of paper remain in the right side or the left side space (C) inside the machine? 7. Close the operation panel slowly. All print jobs in the queue are canceled. Reprint if necessary. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the touch screen of the machine or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine.
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Cause
Summary	If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, ``3898
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Cause	Cases other than above:
Summary	Make sure of the following: Check1: Are there any foreign objects around the paper output slot? Check2: Are the transport unit cover and the rear cover attached properly? Check3: Is the paper curled? Load the paper after correcting its curl.
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