The screen shows “Failed to initialize the external sensor.” or “Failed to detect the external sensor. Please check the connection of the sensor.”
Article ID: ART115606 | Date published: 05/11/2015 | Date last updated: 08/15/2015
 

Description

The screen shows “Failed to initialize the external sensor.” or “Failed to detect the external sensor. Please check the connection of the sensor.”

Solution

Check:
The supported external sensors for calibration are as follows:
- Konica Minolta Display Color Analyzer
 CA-310 or CA-210
- Konica Minolta Universal Measuring Probe
 For CA-310: CA-PU32/CA-PU35
 For CA-210: CA-PU12/CA-PU15