Paper Jams

Article ID: ART115750

Date published: 05/11/2015

Date last updated: 08/15/2015

Description

Paper Jams

Solution

Paper Jams ID: 8202093500_ EN_ 1
Issue	If the paper is jammed, remove it following the procedure appropriate for each case.
Cause	If you can see the jammed paper at the paper output slot:
Summary	If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Pull the paper out slowly. Hold the paper with your hands, then pull the paper out slowly not to tear it. REFERENCE If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically. If you cannot pull the paper out from the paper output slot, try to pull the paper out from the transport unit. -> Refer to [If you cannot see the jammed paper at the paper output slot] within this webpage. If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine. -> Refer to [If the paper tears and you cannot remove it from the paper output slot or from the transport unit] within this webpage.
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Summary	2. Reload the paper, and tap OK on the touch screen of the machine. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
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Summary	If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
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Cause	If you cannot see the jammed paper at the paper output slot:
Summary	If you cannot see the paper at the paper output slot, remove the paper from the transport unit. Remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Turn the machine off, then unplug the power cord. 2. Stand the machine with the right side facing down. IMPORTANT When you stand the machine, confirm that the document cover is closed. Stand the machine on a wide and flat surface such as a desk. When you stand the machine, hold it securely and be careful not to hit it on a hard object.
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Summary	3. Push the open lever to open the transport unit. When you open the transport unit, support the machine with your hand so that it does not fall down. 4. Pull out the jammed paper slowly. When you pull the jammed paper, support the machine with your hand so that it does not fall down. REFERENCE If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper. If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the machine in original position, then remove the paper from inside the machine. -> Refer to [If the paper tears and you cannot remove it from the paper output slot or from the transport unit] within this webpage.
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Summary	5. Close the transport unit. REFERENCE After you close the transport unit, take back the machine in original position at once.
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Summary	6. Plug the machine back in and turn the machine back on. All print jobs in the queue are canceled. Reprint if necessary. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
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Cause	If the paper is jammed when automatic duplex printing:
Summary	If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Pull the paper out slowly from the paper output slot. Hold the paper with your hands, then pull the paper out slowly not to tear it. 2. Reload the paper, and tap OK on the touch screen of the machine. If you were not able to remove the paper out in step 1: Follow the procedure below to remove the paper from the transport unit. 3. Turn the machine off, then unplug the power cord. 4. Stand the machine with the right side facing down. IMPORTANT When you stand the machine, confirm that the document cover is closed. Stand the machine on a wide and flat surface such as a desk. When you stand the machine, hold it securely and be careful not to hit it on a hard object.
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Cause
Summary	5. Push the open lever to open the transport unit. When you open the transport unit, support the machine with your hand so that it does not fall down. 6. Pull out the jammed paper slowly. When you pull the jammed paper, support the machine with your hand so that it does not fall down. REFERENCE If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper. If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the machine in original position, then remove the paper from inside the machine. -> Refer to [If the paper tears and you cannot remove it from the paper output slot or from the transport unit] within this webpage.
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Summary	7. Close the transport unit. REFERENCE After you close the transport unit, take back the machine in original position at once.
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Summary	8. Plug the machine back in and turn the machine back on. All print jobs in the queue are canceled. Reprint if necessary. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
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Cause	If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Summary	If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or if the jammed paper remains inside the machine, remove the paper following the procedure below. REFERENCE If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
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Cause
Summary	1. Turn off the machine, and unplug the power cord of the machine from the power supply. 2. Lift up and open the operation panel until it stops. IMPORTANT Do not touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
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Summary	3. Make sure that the jammed paper is not under the print head holder. If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper. When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge. 4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. Keep an angle of the paper about 45 degrees and pull it slowly. 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains. Does the piece of paper remain under the print head holder? Does the little piece of paper remain inside the machine? Does the piece of paper remain in the right side or the left side space (C) inside the machine? 7. Close the operation panel slowly. All print jobs in the queue are canceled. Reprint if necessary. REFERENCE When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the touch screen of the machine or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine.
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Cause
Summary	If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
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Cause	Cases other than above:
Summary	Make sure of the following: Check1: Are there any foreign objects around the paper output slot? Check2: Is the paper curled? Load the paper after correcting its curl.
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