CameraWindow does not run (Windows XP)

Article ID: ART115939 | Date published: 05/12/2015 | Date last updated: 11/16/2015


CameraWindow does not run (Windows XP)


If CameraWindow does not run, uninstalling (deleting) and reinstalling the software is recommended.
(Uninstalling is the process of deleting unnecessary drivers or software in the event that a problem has occurred.)
  • Administrator rights are required in order to install or uninstall software.
  • Before beginning the procedure, be sure to back-up/move any image files that you have saved to the [CameraWindow] folder.

1. Click [Start] (), and then click [All Programs].

2. Click [Canon Utilities] > [CameraWindow] > [CameraWindow DC 8] > [CameraWindow DC 8 Uninstall].

3. The [Camera Window] screen appears.
Click [OK].

4. If the software is successfully uninstalled, the following screen will appear. Click [OK].

This concludes the process of uninstalling [CameraWindow].
Next, please install the software.

  • Make sure to restart your computer after deleting [CameraWindow]. If the computer is not restarted after uninstalling [CameraWindow], operation problems may occur when the software is reinstalled.

5. Confirm that all open programs have been closed.

6. Download the software from the Canon home page.

7. Double-click on the downloaded file.

8. Double-click the folder extracted from the contents of the downloaded file.

9. Double-Click [CanonDCSxxW.exe].

10. The following screen appears. Click [Run].

11. Select the area in which you live.

12. Select the country where you live, and then click [Next].

13. Click [Custom Installation] when the screen below is displayed.

14. Click [OK].

15. When the screen below appears, append CameraWindow with a checkmark (), and then click [Next].

16. Click [Install].

17. Click [Yes] to accept the License Agreement.

18. When the following screen appears, read it carefully.
If you agree to the disclaimers, click [Yes].

19. If the following screen appears, click [Yes]. Follow the instructions displayed to continue installation.

20. The following screen appears, and installation begins.

21. Click [Next].

22. The following screen appears.
In this example [No, I will register later] has been selected, and [Next] has been clicked.
(To register in CANON iMAGE GATEWAY, select [Yes, I would] and complete the registration procedure.)

23. Click [OK].

24. The following screen appears. Click [Restart] to restart the computer.

If it is not necessary to restart the computer, a [Finish] screen will be displayed.
In this case, please click [finish].



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