Cleaning the Print Head from the Operation Panel

Article ID: ART116013 | Date published: 05/12/2015 | Date last updated: 08/15/2015


Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.

You need to prepare: a sheet of A4 or Letter-sized plain paper

  1. Make sure that the power is turned on.

  2. Load a sheet of A4 or Letter-sized plain paper in the cassette.

    After pushing the cassette back, the paper information registration screen is displayed on the touch screen. Select A4 or Letter for Page size and Plain paper for Type, then tap OK.

    Figure: Touch screen

    If a message is displayed on the screen, follow the directions in the message to complete registration.

  3. Open the paper output tray gently.

  4. Clean the print head.

    1. Flick the HOME screen, then tap Setup.

      The setup menu screen will appear.

    2. Tap Maintenance.

      The Maintenance screen will appear.

    3. Tap Cleaning.

      Figure: Touch screen

      The confirmation screen will appear.

    4. Tap Yes.

      The machine starts cleaning the print head.

      Do not perform any other operations until the machine completes the cleaning of the print head. This takes about 1 minute.

      The pattern print confirmation screen will appear.

    5. Tap Yes.

      The nozzle check pattern will be printed.

  5. Examine the nozzle check pattern.


  • If the problem is not resolved after cleaning the print head twice, clean the print head deeply.

Examining the Nozzle Check Pattern

  1. Check if there are missing lines in the pattern (C) or horizontal white streaks in the pattern (D).

    • (A) No missing lines/No horizontal white streaks
    • (B) Lines are missing/Horizontal white streaks are present
    • (E) Number of sheets printed so far
  2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.

    Figure: Touch screen Figure: Touch screen

    For (A) (no missing lines or no horizontal white streaks) in the pattern (C) and pattern (D):

    1. The cleaning is not required. Tap All A.

    2. Confirm the message, then tap OK.

      The screen will return to the Maintenance screen.

    For (B) (lines are missing or horizontal white streaks are present) in the pattern (C) or pattern (D), or in patterns:

    1. The cleaning is required. Tap Also B.

      The cleaning confirmation screen will appear.

    2. Tap Yes.

      The machine starts cleaning the print head.


  • The total number of sheets printed so far is shown in increments of 50 sheets on the printout of the nozzle check pattern.

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