Operating Environment for Printer Update Utility

• Target operating systems

  • Windows

  • - Windows 10, Windows 8.1, Windows 8, Windows 7, Windows 7 SP1, Windows Vista SP1, Windows Vista SP2, Windows XP SP3

  • Mac OS

  • - Mac OS X v10.13, Mac OS X v10.12, Mac OS X v10.11, Mac OS X v10.10, Mac OS X v10.9, Mac OS X v10.8, Mac OS X v10.7, Mac OS X v10.6.8

• Requirements

  • - Computer on which the printer driver is installed.

    Important

    • If you are using Windows, open the Properties window of the printer driver, display the Ports tab, and select Enable bidirectional support. For instructions on opening the Properties window, refer to the on-screen manual that comes with the printer.

  • - Printer that you are using

  • - USB cable

  • - Printer Update Utility
     

• Before you Begin
  
  If you are using Windows, save the firmware update file to either the desktop or into a separate folder.  After running the file, a folder will be created with the same name as the file.
  
   
  
  
  
   
  
  
  
   
  
  Open this folder and run Printer Update.exe.
  
   
  
  If you are using a Macintosh computer, open the .dmg file after it has been saved to your computer.  A disk image will be mounted on the desktop.  Open the disk image to find the Printer Update program.
   

Firmware Version Update Procedure

1. Connect the computer and the printer by using a USB cable.

   If a LAN cable or a USB cable for camera connection is connected, disconnect those cables.

   For models with card slots, remove all the cards if they are inserted in the card slots.

   Note

   • Make sure that only one printer is connected to the computer via a USB cable.

   Important

   • If you are using Mac OS, make sure that your computer is set up so that it does not enter the sleep mode.

2. If you are using Windows, double-click (Printer Update.exe) to start the Update utility

   If you are using Mac OS, double-click (Printer Update) to start the Update utility

3. Check the contents of Step 1 that is displayed in the Printer Update Utility, turn on the printer power, and then click Next.

   Note

   • If an error message is displayed, the possible causes are as follows:

     • Cause (1): The USB cable is not connected.
       Corrective action: Connect the USB cable, and start over from step 1.

     • Cause (2): The downloaded update file is for a different printer.
       Corrective action: Download the file for the printer to be updated, and start over from step 1.

4. Check the contents of Step 2 that is displayed in the Printer Update Utility, turn on the printer power, and click Start.

   

   *Depending on the operating system you are using, the displayed operation windows may differ.

   Printer name: Name of the printer connected to the computer.

   Current software version: Software version of the connected printer.

   Update software version: Software version to which the printer is to be updated at this time.

   Important

   • Do not turn off the printer or disconnect the USB cable until the update is complete. Doing so may cause an error.

   Note
   • 1. If you are unable to click Start, the update was attempted on a printer that does not require firmware overwriting. Check the Current software versionIf it does not require the update then cancel it.

   • During the update, the error lamp on the printer will flash orange.

5. When the Step 3 window appears in the Printer Update Utility, check the message contents, and click Quit.

   This completes the firmware update.

   When the version update is complete, the printer power turns off automatically. To use the printer, first disconnect the power cable, reconnect it, and then turn on the power again.

   If you are using the printer with LAN connection, disconnect the USB cable first and then, connect the LAN cable.

   Important

   • If you will be using the printer in a LAN connection, return the regular printer setting to LAN connection.
     To return the setting to the LAN connection setting when you are using Windows, you must select "Canon XXX Printer" of port name " CNBJNPxxxxxxxxxx."
     For setting instructions, refer to the on-screen manual that comes with the printer.

   Note

   • If the power is turned off during the update, the update will not end normally.
     If the printer does not operate normally even if you turn off the printer power and then turn it back on again, the update may not have ended normally.
      

Error Causes and Corrective Actions

If an error is detected during operation of the Printer Update Utility, an error message is displayed.
If an error message is displayed, perform the operation described in the message instructions.
The following table lists the causes and corrective actions of the main error messages that may be displayed.