The camera is not recognized by the computer (Windows 8)

Article ID: ART116156 | Date published: 05/12/2015 | Date last updated: 03/17/2016


The camera is not recognized by the computer (Windows 8)



Follow the steps below if the camera is not recognized your Windows 8 PC.


1. Try connecting the camera to a different USB terminal.

If there are multiple USB terminals on your computer, connecting the cable to a different USB terminal may allow the camera to be recognized by the computer.


2. Try using the Device Manager


1. Move the pointer to the bottom right to display the Charms Bar. When the Charms Bar is displayed, select [Settings], then select [Control Panel].



2. Click [Hardware and Sound].



3. Click [Device Manager].



4. Click [Portable Devices].



5. Click the model name of your camera, then click [ ].



6. Click [OK].



7. Click [ ].



8. If the camera is recognized by the computer, the following window will appear.



  • If the [Tap to choose what happens with this device] screen appears in the upper right of the desktop, the screen may turn off.
  • If you would like to import images, start EOS Utility and follow the procedures explained below.
1. Click [Tap to choose what happens with this device].
2. Select [Page for Canon EOS (camera model number)].
3. Select [EOS Utility].
4. EOS Utility will start.
  • For more information on importing images using EOS Utility, see the EOS Utility instruction manual on the CD-ROM that came with your computer.*
*If the abovementioned items (EOS Utility software /Instruction Manual) were not included with you camera, please download them from the Canon homepage.




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