Common Problems and Solutions - Documents jam (or double-feed). (DR-M1060)

Article ID: ART116278 | Date published: 05/12/2015 | Date last updated: 08/15/2015


This section provides recommended solutions to common problems.


Common Problems and Solutions

Problem:  Documents jam (or double-feed).

Solution:   (1) If the roller has been installed correctly, clean it if necessary.
                 (2) Proper scanning may not be possible when document pages stick together due to static electricity. Fan the documents before you load them.
                 (3) Set the scanner to Non separation feeding mode, and manually feed the scanner one page at a time.

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