Clearing Jams_39

Article ID: ART116387 | Date published: 05/12/2015 | Date last updated: 11/16/2015


Clearing Jams


If a paper jams, <Paper jammed.> is displayed on the screen. Press <Next> to display simple solutions. If it is difficult to understand the procedures on the display, see the following sections to clear jams.

When removing the jammed paper, do not turn OFF the machine
  • Turning OFF the machine deletes the data that is being printed.
If paper tears
  • Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
  • Make sure that the paper and the packing material are completely removed.
  • Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
  • Check that the paper is appropriate for the machine.
  • Check that no jammed paper fragments remain in the machine.
Do not forcibly remove the jammed document or paper from the machine
  • Forcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local authorized Canon dealer or the Canon help line.

Document Jams in the Feeder

1. Remove the document that is placed in the feeder.

2. Remove the jammed document inside the feeder.


2-A-1. Open the feeder cover.

2-A-2. Move the lever to unlock.

2-A-3. Gently pull out the document.

MF227dw / MF216n

2-B-1. Open the feeder cover.

2-B-2. Gently pull out the document.

2-B-3 Close the feeder cover.
  • For MF227dw/MF216n users, this step completes the procedure.

3. Remove the jammed document from the inner cover inside the feeder.

3-1. Hold the green knob, and open the inner cover.

3-2. Gently pull out the document.

3-3. Close the inner cover.

4. Return the lever back in place, and close the feeder cover.

Paper Jams inside the Machine

1. Remove the toner cartridge.

1-1. Lift the operation panel.
The operation panel cannot be opened if the feeder is not completely closed. Forcing the operation panel up may cause damage.

1-2. Open the toner cover by the grip at the front right of the toner cover.

1-3. Remove the toner cartridge.

2. Gently pull out the document.

3. Check whether paper is jammed inside the output guide.

3-1. Pull out toward you while pressing the button ( ) to open the output guide.

3-2. Gently pull out the document.

3-3. Close the output guide.

4. Check whether paper is jammed inside the machine.

4-1. Gently pull out any paper between the fixing assembly ( ) and roller ( ) until you can see the edge of the paper.

4-2. Once the edge of the paper is visible, pull it out slowly.

5. Check whether paper is jammed in the manual feed slot or paper drawer.

5-1. Slowly pull out any paper in the manual feed slot.

5-2. Open the paper cover and remove any loaded paper.

5-3. Gently pull out the document.

5-4. Load paper and close the paper cover.
  • For MF216n, proceed to step 7

6. Check whether paper is jammed inside the rear cover.

6-1. Open the rear cover.

6-2. Gently pull out the document.

6-3. Close the rear cover.

7. Install the toner cartridge.
  • Align the right and left projections ( ) with the toner cartridge guides, and push securely all the way in.

8. Close the toner cover, and lower the operation panel.
If you cannot close the toner cover
  • Make sure that the toner cartridge is inserted properly. Forcing it closed may cause damage.

Paper Handling



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