To assist you in finding an answer to your inquiry, some of our most referred-to articles have been categorized in this document. When you find an article that closely matches your inquiry, click on it to open it.

• For guides and instructions for basic fax setup, click here.
   
• Once basic setup has been completed, further tips can be found below.
   
• Tips on setting up your fax machine
  The following articles will help you connect the fax to your phone line, program the date and time the fax name and phone number as well as selecting the right receive mode.
   
  • Connecting the phone cords to your fax machine and peripheral devices
  • Setting the Sender Information
  • Choosing a fax receive mode
     
• Tips on sending faxes
  The following articles will provide you different methods on how to send a fax: from manual dialing to sending a fax using a calling card.
   
  • Sending a fax that is not programmed as a speed dial
  • Creating a speed dial
  • Sending a fax using the programmed speed dial
  • Creating a group dial
  • Sending a fax using the group dial
  • Sending a fax using a calling or credit card
  • Removing a document jammed while sending a fax
     
• Tips on receiving faxes
  The following articles will provide you different ways you can receive a fax, from receiving manually to using an extension phone at a remote location.
   
  • Receiving a fax manually
  • Connecting an extension phone to the printer
  • Receiving a fax with the selected fax receive mode
  • Receiving a fax using an extension phone (Remote Receive)
  • Removing a paper jammed to print a received a fax
  • Printing faxes received in memory
  • Rejecting Faxes
     
• Tips for dealing with poor line conditions
  Poor phone line conditions will cause sent or received faxes to fail. When faxes fail because of noise or static on the phone line, it is recommended to slow down the start speed. Another reason to slow down the start speed or turn off Error Correction Mode (ECM) is when a Public Switch Telephone Network (PSTN) fax, like the ones listed below, is connected to a Packet Switch phone line, also referred to as Internet Phone or Voice Over Internet Phone (VoIP). Use the links below to lower the start speed and or set ECM (TX or RX) to OFF.
   
  • To slow down the send (TX) speed, click here.
  • To slow down the receive (RX) speed, click here.
  • To change the ECM TX setting, click here.
  • To change the ECM RX setting, click here.
     
• Tips on resolving sending / receiving fax issues
  The following articles provide detailed instructions on resolving most common issues related to sending and receiving faxes.
   
  • Replacing an ink tank / cartridge
  • Removing jammed paper
  • Printing faxes stored in memory
  • Deleting faxes stored in memory
  • Messages received while sending / receiving a fax