If the paper is jammed, remove it following the procedure appropriate for each case.

Paper Is Jammed inside the Front Cover

If the paper is jammed inside the front cover, remove the paper following the procedure below.

REFERENCE

• If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the printer.

1. Open the front cover.

IMPORTANT

• Do not touch the clear film (A) or the white belt (B).

If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.

2. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.

3. Hold the jammed paper with your hands.
 

 

 

 

 

REFERENCE

• When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.Align the paper guides with the edges of the paper when you load paper.
• If the message about paper jam is displayed on the LCD of the printer or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer.
• We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Paper Is Jammed inside the Rear Cover

If the paper is jammed inside the rear cover, remove the paper following the procedure below.

REFERENCE

• If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the printer.

1. Rotate the printer so that the rear side of the printer faces toward you.

 

 

 

REFERENCE

• Do not touch the inner parts of the printer.
• If you cannot pull the paper out, try the following.

- Turn the printer off and turn it back on.

The paper may be ejected automatically.

- Pull out the paper output tray.

It becomes easy to pull out the paper.

5. Close the rear cover.
Close the rear cover then slide it to the right.
Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer.

 

REFERENCE

• When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.Align the paper guides with the edges of the paper when you load paper.
• We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

Paper Is Jammed inside the Rear Cover As the Machine Pulled in the Printed Paper

If the paper is jammed inside the rear cover as the printer pulled in the printed paper, remove the paper following the procedure below.

IMPORTANT

• If the printed paper piles up on the paper output slot, the printer may pull it in and the paper is jammed inside the printer. Remove the printed paper from the paper output tray before it amounts to 75 sheets.

REFERENCE

• If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the printer.

1. Rotate the printer so that the rear side of the printer faces toward you.

 

 

 

 

REFERENCE

• Do not touch the inner parts of the printer.
• If you cannot pull the paper out, try the following.

- Turn the printer off and turn it back on.

The paper may be ejected automatically.

- Pull out the paper output tray.

It becomes easy to pull out the paper.

5. Close the rear cover.
Close the rear cover then slide it to the right.
Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer.
 

 

REFERENCE

• When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.Align the paper guides with the edges of the paper when you load paper.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Paper Is Jammed inside the Rear Cover When Performing Automatic Duplex Printing

If the paper is jammed inside the rear cover when performing automatic duplex printing, remove the paper following the procedure below.

REFERENCE

• If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the printer.

1. Rotate the printer so that the rear side of the printer faces toward you.

 

 

 

 

REFERENCE

• Do not touch the inner parts of the printer.
• If you cannot pull the paper out, try the following.

- Turn the printer off and turn it back on.

The paper may be ejected automatically.

- Pull out the paper output tray.

It becomes easy to pull out the paper.

5. Close the rear cover.
Close the rear cover then slide it to the right.
Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer.
 

 

REFERENCE

• When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.Align the paper guides with the edges of the paper when you load paper.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Cases other than above:

Make sure of the following: