If the paper is jammed, remove it following the procedure appropriate for each case.

Paper Is Jammed in the Paper Output Slot or in the Rear Tray

If the paper is jammed in the paper output slot or in the rear tray, remove the jammed paper following the procedure below.

 Note

• If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.

1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier.
   Hold the paper with your hands, then pull the paper out slowly not to tear it.
   
   
   
    Note

• If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
   
• If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.
  
  -> See [ Paper Is Jammed inside the Printer ] in this page.

2. Reload the paper, and press the RESUME/CANCEL button on the printer.
   If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary.
   
    Note

• When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
   
• We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.

Paper Is Jammed inside the Printer

If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.

• If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.

1. Turn off the printer, and unplug the power cord of the printer from the power supply.
   If you use a battery, turn off the printer, then detach the battery.
    
2. Open the print head cover.
   
   
    
3. Make sure that the jammed paper is not under the print head holder.
   
   If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.
   
   When you move the print head holder, press either the right side or the left side of the print head holder with your fingertips and slide the print head holder slowly to the right edge or the left edge.
   
   

 Important

• When you move the print head holder, do not touch the print head lock lever.

4. Hold the jammed paper with your hands.
   
   
   
   If the paper is rolled up, pull it out.
   
   
    
5. Pull the paper slowly not to tear it, then pull the paper out.
   Keep an angle of the paper about 45 degrees and pull it slowly.
   
   
    
6. Make sure that all the jammed paper is removed.
   If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains.

7. Close the print head cover.
   All print jobs in the queue are canceled. Reprint if necessary.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.

Cases other than above:

Make sure of the following: