Cause

Printer error has occurred.
 

Action

Cancel printing and turn off the machine.

Then confirm the following.
 

• Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving.

  If any, remove the materials.
   

• Confirm that the ink tanks are installed properly.

  Push an ink tank until it clicks into place.

After confirming the conditions above, turn on the machine again.

If the problem is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Important

• When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film (A) or the white belt (B).
   

  

  
  If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.