Problems Receiving Faxes - MX472 / MX479

 

Description

This article provides information on what you can do if you're having problems receiving faxes on the PIXMA MX472 / MX479.

 

Solution

  • Cannot Receive a Fax, Cannot Print a Fax

Cannot Receive a Fax, Cannot Print a Fax

 

Check 1: Is the power turned on?

  • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
     
  • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.
     
  • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.
     
  • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.


 
A: ON button (POWER lamp)
B: FAX Memory lamp


 Important
  • Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord.
     
  • If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

 Note
  • If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.
 

Check 2: Is the machine's memory full?

Print the received faxes stored in the machine's memory, delete them from the machine's memory, and have the sender resend the faxes.

Document Stored in Machine's Memory

Check 3: Does an error occur during reception?

  • Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause.
  • Print the Activity report and check for an error.
 

Check 4: Is the telephone line cable connected to the external device jack?

Reconnect it to the telephone line jack.

Connecting the Telephone Line

Check 5: Is a different size of paper from that specified by Page size loaded?

If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the machine.

 

Check 6: Is Page size set to other than A4, Letter, LTR, or Legal?

If Page size is set to other than A4, Letter, LTR, or Legal, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Page size to A4, Letter, LTR, or Legal.


 Note
  • Some of page sizes are not available depending on the country or region of purchase.
 

Check 7: Is Media type set to other than Plain paper?

If Media type is set to other than Plain paper, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Media type to Plain paper.

 

Check 8: Is paper loaded?

If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button.

 

Check 9: Is the amount of remaining ink sufficient to print a fax?

If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the FINE cartridge, then print the faxes in the machine's memory.


 Note
  • If the machine was receiving faxes in the fax mode, printing will start automatically after the FINE cartridge is replaced.

    ->[ Replacing a FINE Cartridge ]
  • You can set the machine to forcibly print a received fax even if the ink has run out.

    Set Print when no ink in Auto print settings under Fax settings to Print.
    However, part or all of the fax may not be printed since the ink has run out.
    Also, the contents of the fax will not be stored in the machine's memory.

    If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under Fax settings to store the received fax in the machine's memory. After you replace the FINE cartridge and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.
 

Check 10: Is the machine set to the appropriate receive mode?

Check the receive mode setting and change it to a mode suited to your connection if necessary.

 

Check 11: Is FAX RX reject set to ON?

Select OFF for FAX RX reject in Security control under Fax settings.

 

Check 12: Are there setting items set Reject in Caller rejection?

If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the machine rejects calls for setting item selected Reject.

 
  • Machine Does Not Switch Automatically between Voice and Fax Calls

Machine Does Not Switch Automatically between Voice and Fax Calls

 

Check: Is the receive mode set to FAX only mode?

If Fax only mode is selected for Receive mode set. under FAX menu, there will be no automatic switching between voice and fax calls.
 

Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.
 
If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.
 
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
Receiving Faxes
  • Quality of Received Fax is Poor

Quality of Received Fax is Poor

 

Check 1: Check the scan settings of the sender's fax machine

Ask the sender to adjust the scan settings of the fax machine.

 

Check 2: Is ECM RX set to OFF?

Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings.
If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.

 

Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty?

The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.

 

Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM?

  • Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings.
     
  • Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission.

If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without automatic error correction.
  • Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under Fax settings.
 

Check 5: Did you confirm the paper and print quality settings?

 

 
  • Cannot Receive a Color Fax

Cannot Receive a Color Fax

 

Check: Is ECM RX set to OFF?

If OFF is selected for ECM RX in Adv. communication in Adv. FAX settings under Fax settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.

Set ECM RX to ON.

 
  • Errors Often Occur When You Receive a Fax

Errors Often Occur When You Receive a Fax

 

Check 1: Check the telephone line condition or the connection

If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under Fax settings.

 

Check 2: Is the sender's fax machine operating normally?

Contact the sender and ask the sender to check whether the fax machine is operating normally.

 

SIMS Doc Id

8202023300

Doc ID   ART117229
Updated   05/06/2019

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