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Error message list of the printer and countermeasure (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770)

Article ID: ART117324 | Date published: 05/12/2015 | Date last updated: 04/25/2018
 

Description

Error message list of the printer and countermeasure (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770)

Solution

Error message list of the printer and countermeasure (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770)
ID : 8202107100 _ EN _ 2
Solution

 

NOTE
  • Listed in alphabetical order.

 

Borderless printng not possible.

Cause Corrective Action
The print job received specifies a type or width of paper that is not compatible with borderless printing. Follow these steps to change the settings of the print job to enable borderless printing.
1. Press or to select Stop Printing, and then press the OK button.
2. Make sure the correct printer driver for the printer is selected and try printing again.
For information on types of paper compatible with borderless printing, refer to the Paper Reference Guide.
Press or to select Print With Border, and then press the OK button to continue printing. The document will be printed with a border.
The loaded paper is a size not compatible with borderless printing. Press or to select Stop Printing, and then press the OK button.
Replace the paper with paper compatible for borderless printing as follows.
1. Press or to select Change Paper, and then press the OK button.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
2. Replace the paper with paper compatible for borderless printing.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
The printer now starts printing the print job.
For information on types of paper compatible with borderless printing, refer to the Paper Reference Guide.
Press or to select Print With Border, and then press the OK button to continue printing. The document will be printed with a border.
Because paper expands or contracts depending on the environment of use, it may become narrower or wider than the supported width for borderless printing. Use each type of paper only where the recommended environmental conditions are met. For details on environmental conditions for various paper, see the Paper Reference Guide.

Cannot adjust paper feed.

Cause Corrective Action
The Printhead nozzles are clogged. Execute Adj. Quality again, as follows.
1. Press the OK button to clear the error.
2. Print a test pattern to check the nozzles.
(See " Checking for Nozzle Clogging (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
3. Clean the Printhead if the nozzles are clogged.
(See " Checking for Nozzle Clogging (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
4. Execute Adj. Quality again.
(See " Banding Adjustment (Print Quality Adjustment) (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Highly transparent film is loaded that cannot be used for automatic feed amount adjustment. Press the OK button to clear the error, and then adjust the feed amount manually.
(See " Banding Adjustment (Print Quality Adjustment) (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Cannot adjust printhead.

Cause Corrective Action
The Printhead nozzles are clogged. Execute Head Posi. Adj. again, as follows.
1. Press the OK button to clear the error.
2. Print a test pattern to check the nozzles.
(See " Checking for Nozzle Clogging (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
3. Clean the Printhead if the nozzles are clogged.
(See " Checking for Nozzle Clogging (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
4. Execute Head Posi. Adj. again.
(See " Adjusting the Head Position (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
The Printhead cannot be aligned; highly transparent film is loaded. Press the OK button to clear the error.
We recommend using a type of paper that you often use, other than film, for Printhead adjustment.
(See " Adjusting the Head Position (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
The Printhead is installed crooked. Straighten the Printhead as follows, and then execute Head Posi. Adj. again.
1. Press the OK button to clear the error.
2. Use Head Inc. Adj. to adjust the angle of inclination of the Printhead.
(See " Lines are misaligned (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
3. Execute Head Posi. Adj. again.
(See " Adjusting the Head Position (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Cannot detect ink level correctly. Close tank cover.

Cause Corrective Action
The remaining ink level could not be correctly detected. Close the Ink Tank Cover.
The buzzer stops sounding.
Next, "No ink left." is displayed and see "No ink left.."

Cannot detect paper.

Cause Corrective Action
The printer could not detect the paper. Reload the paper as follows.
1. Remove the paper and press the OK button.
2. Reload the paper.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Cannot recognize print head.

Cause Corrective Action
No Printhead is installed. Follow these steps to install the Printhead.
1. Open the Top Cover.
2. Install the Printhead.
(See " When and How to Replace the Printhead (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
The Printhead cannot be recognized because it is not installed correctly. Follow these steps to reinstall the Printhead.
1. Open the Top Cover.
2. Reinstall the Printhead.
(See " When and How to Replace the Printhead (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Check if ink tank is set, and its color and direction.

Cause Corrective Action
There is no Ink Tank of the indicated color in the printer. Load the Ink Tank.
(See " When and How to Replace Ink Tanks (iPF680/iPF685/iPF780/iPF785) ")
(See " When and How to Replace Ink Tanks (iPF670/iPF770) ")
There is a problem with the Ink Tank. Replace it with a new Ink Tank.
(See " When and How to Replace Ink Tanks (iPF680/iPF685/iPF780/iPF785) ")
(See " When and How to Replace Ink Tanks (iPF670/iPF770) ")

Check printed document.

Cause Corrective Action
The Printhead nozzles are becoming clogged. If printing is faint, clean the Printhead.
(See " Checking for Nozzle Clogging (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Close Ink Tank Cover

Cause Corrective Action
The Ink Tank Cover is open.
 Close the Ink Tank Cover.

Do not pull out ink tank.

Cause Corrective Action
The Ink Tank was removed using an incorrect procedure. Install the Ink Tank that was removed.
The buzzer stops sounding.
Next, replace the Ink Tank using the procedure on the Display Screen in the Control Panel.

End of paper feed.

Cause Corrective Action
Although an attempt was made to advance the paper manually, it reached the limit position that can be advanced. Canceling manual advancing.

ERROR Exxx-xxxx (x represents a letter or number)

Cause Corrective Action
An error requiring service may have occurred.
 Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance.

Error in cutter position.

Cause Corrective Action
The Cutter Unit stops in the middle of cutting. 1. Push the Release Lever back and remove the paper.
2. Pull the Release Lever forward.

Execute printhead cleaning.

Cause Corrective Action
The Printhead nozzles are clogged. Follow these steps to clean the Printhead.
1. Stop printing by pressing or to select Stop Printing.
2. Clean the Printhead.
(See " Checking for Nozzle Clogging (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

If the message is still displayed when printing, replace the Printhead.
(See " When and How to Replace the Printhead (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Press or to select Print, and then press the OK button to resume printing. However, note that this error may affect the printing quality.

File read error.

Cause Corrective Action
Files on the printer's hard disk have become corrupted. Restart the printer. Only the corrupted files will be deleted, and the printer will restart.

GARO Wxxxx (x represents a number)

Cause Corrective Action
There is a problem with the print job. Try printing again, using the correct printer driver.
It is also possible to continue printing in this state.
However, you may not be able to obtain the desired printing results.

GL2: W0502 The parameter is out of range.

Cause Corrective Action
A parameter specified in a HP-GL/2 command is out of the supported range. Check the print job.
If you have specified ProcessingOption > Warning > On in the Control Panel menu, set it to Off instead.

GL2: W0504 This command is not supported.

Cause Corrective Action
The printer has received an unsupported HP-GL/2 command. Check the print job.
If you have specified ProcessingOption > Warning > On in the Control Panel menu, set it to Off instead.

GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)

Cause Corrective Action
The printer memory is full. Because the entire print job could not be received, the printer may not be able to print the entire original. Check the printing results.
In the Control Panel menu, setting On-the-Fly to On may enable printing. However, check the printing results because the image may be incomplete in some cases.

Hard disk error.

Cause Corrective Action
The format of the printer's hard disk is invalid. Press the OK button to start reformatting the hard disk. When formatting is finished, data on the printer hard disk is erased and the printer automatically restarts.

Hardware error. xxxxxxxx-xxxx (x represents a letter or number)

Cause Corrective Action
The last portion of roll paper was used during a print job. The paper was not advanced because the trailing edge is taped to the roll. Turn off the printer and remove the roll from the printer before restoring power.
Fastening tape or the Belt Stopper has not been removed inside the Top Cover. Turn off the printer, open the Top Cover and remove the tape or the Belt Stopper before restoring power.
An error requiring service may have occurred.
 Turn off the printer and wait at least three seconds before restoring the power.
If the message is displayed again, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance.

Ink insufficient.

Cause Corrective Action
The ink level is low, so you cannot print, clean the Printhead, or do other operations that require ink.
There is not enough ink of the color with × displayed above the remaining ink indicator.		 Press or to select Rep. Ink Tank, and then press the OK button. Replace the Ink Tank that is low with a new Ink Tank.
(See " When and How to Replace Ink Tanks (iPF680/iPF685/iPF780/iPF785) ")
(See " When and How to Replace Ink Tanks (iPF670/iPF770) ")
Press or to select Continue to print, and then press the OK button to resume printing. However, note that this error may affect the printing quality.
Press the OK button, open the Ink Tank Cover, and replace the Ink Tank for the color that does not have enough ink.
(See " When and How to Replace Ink Tanks (iPF680/iPF685/iPF780/iPF785) ")
(See " When and How to Replace Ink Tanks (iPF670/iPF770) ")

Ink tank is empty.

Cause Corrective Action
There is no ink left in an ink tank.
There are no ink colors with × displayed above the remaining ink indicator in the Ink tab top screen.
(See " Checking Ink Tank Levels on Control Panel (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ") 		Open the Ink Tank Cover, and replace the Ink Tank for the color that is out of ink.
(See " When and How to Replace Ink Tanks (iPF680/iPF685/iPF780/iPF785) ")
(See " When and How to Replace Ink Tanks (iPF670/iPF770) ")

Insert the maintenance cartridge.

Cause Corrective Action
The Maintenance Cartridge is not installed. Install the Maintenance Cartridge.
(See " When and How to Replace the Maintenance Cartridge (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Insufficient paper for job

Cause Corrective Action
The printer has received a print job longer than the amount of roll paper left when ManageRemainRoll in the Control Panel menu is On.
 Press or to select Print, and then press the OK button to resume printing.
However, the roll paper may run out during the print job and you may not be able to print all of the document.
Press or to select Change Paper, and then press the OK button to stop printing.
Either change the printer driver Paper Source setting or the GL2 Settings > Paper Source setting in the printer menu or replace the roll with a roll that has enough paper for the print job, and then try printing again.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Press or and select Stop Printing or press the Stop button to stop printing.

Leading edge detection error.

Cause Corrective Action
The leading edge of the paper cannot be detected. Follow these step to reload a sheet.
1. Push the Release Lever back.
2. Reload the sheet straight, in the correct position.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Mail box full. Delete unwanted data.

Cause Corrective Action
100 jobs are stored in the Personal Box. Press the Stop button and stop printing.
Delete print jobs from the queue.
Delete unneeded jobs stored in personal boxes.

Mail box full. Now printing without saving data.

Cause Corrective Action
No more space is available on the printer's hard disk, so jobs are now printed without saving them. (Print jobs can no longer be saved on the hard disk.) After printing, this message is cleared.
Delete unneeded jobs stored in personal boxes.

Mail box nearly full.

Cause Corrective Action
The free hard disk space left for Personal Boxes in the printer's hard disk does not have more than 1 GB, combined. Delete unneeded jobs stored in Personal Boxes.

Maint. cart. The level is low

Cause Corrective Action
The Maintenance Cartridge is almost full. You can continue to print, but prepare a new Maintenance Cartridge to use when the message for replacement is displayed.

Maintenance cartridge full.

Cause Corrective Action
The Maintenance Cartridge is full. After confirming that the printer has stopped operating, replace the Maintenance Cartridge.
(See " When and How to Replace the Maintenance Cartridge (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Maintenance cartridge problem.

Cause Corrective Action
An incompatible or used Maintenance Cartridge has been installed. Install an unused Maintenance Cartridge specified for use with the printer.
(See " When and How to Replace the Maintenance Cartridge (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Maximum jobs stored.

Cause Corrective Action
100 jobs are stored in the personal box. Delete unneeded jobs stored in personal boxes.

MediaType Mismatch

Cause Corrective Action
When Detect Mismatch in the Control Panel menu is set to Pause, the type of paper loaded does not match the type specified in the printer driver. Follow these steps to ensure the paper type matches on the printer and in the printer driver.
1. Press or to select Stop Printing, and then press the OK button.
2. Change the paper type setting in the printer driver to the type loaded in the printer and try printing again.
Follow these steps to ensure the paper type matches on the printer and in the printer driver.
1. Press or to select Change Paper, and then press the OK button.
2. Replace the loaded paper with paper of the type and size you have specified in the printer driver.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Press or to select Print, and then press the OK button to resume printing.
However, note that this error may cause paper jams and affect the printing quality.
When Detect Mismatch in the Control Panel menu is set to Warning, the type of paper loaded does not match the type specified in the printer driver. You can continue to print, but note that this error may cause paper jams or problems in the printing results.

Multi-sensor error

Cause Corrective Action
Direct sunlight or strong lighting may be shining on the printer and causing the sensor to malfunction. Take steps to ensure the printer is not used when exposed to direct sunlight or strong lighting.
The performance of a sensor inside the printer may be impaired. Turn off the printer and wait at least three seconds before restoring the power.
If the message is displayed again, contact your Canon dealer for assistance.

No ink left.

Cause Corrective Action
There is no ink left.
There are no ink colors with × displayed above the remaining ink indicator. 		Press the OK button, open the Ink Tank Cover, and replace the Ink Tank for the color that is out of ink.
(See " When and How to Replace Ink Tanks (iPF680/iPF685/iPF780/iPF785) ")
(See " When and How to Replace Ink Tanks (iPF670/iPF770) ")

No Maintenance Cartridge capacity.

Cause Corrective Action
The Maintenance Cartridge cannot absorb enough ink for Printhead cleaning or other operation. After confirming that the printer has stopped operating, replace the Maintenance Cartridge.
(See " When and How to Replace the Maintenance Cartridge (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Not much ink is left.

Cause Corrective Action
Not much ink is left. Prepare a new Ink Tank.
We recommend replacing the Ink Tank with a new Ink Tank at this point if you plan to print large-format or high-quantity jobs.

Paper cutting failed.

Cause Corrective Action
There are sheets left on the Ejection Guide. 1. Push the Release Lever back and remove the paper.
2. Load the paper.
3. Pull the Release Lever forward.
4. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.
Printing will resume, starting from the page on which the error occurred.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
There is a foreign object by the Output Tray, obstructing the Cutter Unit. 1. Lift the Top Cover and remove the foreign object.
2. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.
Printing will resume, starting from the page on which the error occurred.
You are not using the printer under the recommended environmental conditions for the paper. Use the printer only where the recommended environmental conditions for the paper are met. Note that various environmental conditions are recommended for various types of paper. For details on the recommended environmental conditions for paper, see Paper Reference Guide.
You are using paper that is not compatible with automatic cutting. 1. Specify Manual as the cutting method and use scissors or a cutting tool to cut the roll.
For information about paper that is compatible with automatic cutting, see the Paper Reference Guide.
2. Push the Release Lever back and remove the paper.
In other cases, the Cutter Unit may be damaged. Contact your Canon dealer for assistance.

Paper is crooked.

Cause Corrective Action
Paper loaded crooked was detected when the paper was advanced.
 Follow these steps to reload the roll.
1. Push the Release Lever back.
2. Adjust the right edge of the roll to make it parallel to the orange Paper Alignment Line.
3. Pull the Release Lever forward.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
If this error recurs after you reload the roll, remove the Roll Holder from the printer, push the roll firmly in until it touches the Roll Holder flange, and reload the Roll Holder in the printer.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Follow these step to reload a sheet.
1. Push the Release Lever back.
2. Pull out the sheet.
3. Pull the Release Lever forward.
4. Reload the sheet, aligning it with the guide on the right.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Paper jam

Cause Corrective Action
A paper jam occurred in the printer during printing. For roll paper, cut the paper on the upper side of the Paper Feed Slot.
1. Push the Release Lever back and remove the jammed paper.
2. Load the paper.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
3. Pull the Release Lever forward.
4. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.
Printing will resume, starting from the page on which the error occurred.

Paper mismatch

Cause Corrective Action
You tried to print a test pattern for printer adjustment on several sheets, but sheets of different types or sizes of paper were used. When printing a test pattern for adjustment, use sheets of the same size and type of paper, in the required quantity.
Press or to select Change Paper, press the OK button, and replace the paper.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
The printer now starts printing the test pattern.
Press or to select Stop Printing, and then press the OK button.

Paper not aligned with right guide.

Cause Corrective Action
When paper was loaded, it was not aligned with the guide on the right side. Follow these step to reload a sheet.
1. Push the Release Lever back.
2. Pull out the sheet.
3. Pull the Release Lever forward.
4. Reload the sheet, aligning it with the guide on the right.

Paper position not suitable for borderless printing.

Cause Corrective Action
Because paper expands or contracts depending on the environment of use, it may become narrower or wider than the supported width for borderless printing. Press or to select Stop Printing, and then press the OK button. Use each type of paper only where the recommended environmental conditions are met. For details on environmental conditions for various paper, see the Paper Reference Guide.
The paper is loaded askew. Press or to select Fix Paper Position and straighten the paper so that the edges are between the ink grooves for borderless printing.
Insert the roll firmly until it touches the flange of the Roll Holder.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Press or to select Print With Border, and then press the OK button to continue printing. The document will be printed with a border.
Press or to select Stop Printing, and then press the OK button.

Paper size not detected.

Cause Corrective Action
Paper has been loaded askew, or warped paper has been loaded. Follow these steps to reload the roll.
1. Press the OK button and reload the paper.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
2. Pull the Release Lever forward.
3. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.
Printing will resume, starting from the page on which the error occurred.
If this error recurs after you reload the roll, remove the Roll Holder from the printer, push the roll firmly in until it touches the Roll Holder flange, and reload the Roll Holder in the printer.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Follow these step to reload a sheet.
1. Push the Release Lever back.
2. Load the sheet, aligning it with the guide on the right.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
3. Pull the Release Lever forward.
4. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.
Printing will resume, starting from the page on which the error occurred.

PaprWidth Mismatch

Cause Corrective Action
When Detect Mismatch in the Control Panel menu is set to Pause or Hold Job, the width of the loaded roll does not match the width specified in Fit Roll Paper Width in the printer driver. Press or to select Print, and then press the OK button to resume printing. However, note that this error may cause paper jams and affect the printing quality.
Press or to select Stop Printing, and then press the OK button.
Follow these steps to replace the roll to match the width specified in the printer driver.
1. Press or to select Change Paper, and then press the OK button.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
2. Replace with paper of the width configured in the printer driver.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
The printer now starts printing the print job.
Make sure the roll width selected in the dialog box displayed when you select Fit Roll Paper Width in the printer driver matches the width of the roll loaded in the printer, and then try printing again.

Parts replacement time has passed.

Cause Corrective Action
It is past the recommended time to replace consumables for which service is required. Contact your Canon dealer for assistance.

Prepare for parts replacement.

Cause Corrective Action
It is almost time to replace consumables for which service is required. If "Parts replacement time has passed." is displayed, you can continue to use the printer for some time.
Contact your Canon dealer for assistance.

Printhead error

Cause Corrective Action
There is a problem with the Printhead. Open the Top Cover and replace the Printhead with a new one.
(See " When and How to Replace the Printhead (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Regular printing is selected, but a roll is loaded.

Cause Corrective Action
A print job for printing on sheets was sent when a roll is loaded. 1. Press or to select Remove Roll Paper, and then press the OK button to stop printing.
2. After removing the roll, load and print on a sheet of the type and size of paper you have specified in the printer driver.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Press or to select Stop Printing, and then press the OK button to stop printing.

Rel lever is in wrong position.

Cause Corrective Action
The Release Lever is pushed back. Pull the Release Lever forward.
Turn off the printer and wait a while before restoring power.

Remaining level of the ink cannot be correctly detected. Check ink tank.

Cause Corrective Action
Ink level detection cannot work correctly if you use refill ink tanks. The refill ink tank can no longer be used. See the section Ink level detection and take the appropriate action.

Roll paper is not securely in contact with roll holder.

Cause Corrective Action
When the roll was loaded, the roll was not inserted firmly all the way on the Roll Holder. Follow these steps to reload the roll.
1. Press the OK button and remove the roll holder from the printer.
2. Insert the roll firmly on the Roll Holder until it touches the flange.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
3. Load the Roll Holder in the printer.

Roll printing is selected, but sheets are loaded.

Cause Corrective Action
A print job for rolls was received when a sheet is loaded. Follow these steps to load and print on a roll.
1. Press or to select Eject Cut Sheet, press the OK button, and remove the sheet.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
2. Load a new roll.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
The printer now starts printing the print job.
Press or to select Stop Printing, and then press the OK button.

Roll printing is selected.

Cause Corrective Action
You have attempted to print on a roll, but no roll is loaded. Press or to select "Load Roll Paper", and then press the OK button. Load the roll, and then print.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Press or and select Stop Printing or press the Stop button to stop printing.

Sheet printing is selected.

Cause Corrective Action
You have attempted to print on a sheet, but no sheet is loaded. Press or to select Load Paper, and then press the OK button. Load a sheet, and then print.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Press or and select Stop Printing or press the Stop button to stop printing.

The following ink tanks cannot be recognized.

Cause Corrective Action
An Ink Tank that is incompatible with the printer is loaded. Load an Ink Tank that is compatible with the printer.
(See " When and How to Replace Ink Tanks (iPF680/iPF685/iPF780/iPF785) ")
(See " When and How to Replace Ink Tanks (iPF670/iPF770) ")

The mail box is full.

Cause Corrective Action
There is no more space on the printer's hard disk. Press the Stop button and stop printing.
Delete print jobs from the queue.
Delete unneeded jobs stored in personal boxes.

The paper is too small.

Cause Corrective Action
When Detect Mismatch in the Control Panel menu is set to Pause, paper smaller than the size specified in the printer driver is loaded. Press or to select Print, and then press the OK button to resume printing.
However, note that this error may cause paper jams and affect the printing quality.
Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows.
1. Press or to select Stop Printing, and then press the OK button.
2. Change the paper size setting in the printer driver to the size loaded in the printer and try printing again.
Replace the loaded paper with paper of a size that matches the size setting in the printer driver as follows.
1. Press or to select Change Paper, and then press the OK button to stop printing.
2. Replace the loaded paper to match the settings in the printer driver and try printing again.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
When Detect Mismatch in the Control Panel menu is set to Warning, paper smaller than the size specified in the printer driver is loaded. You can continue to print, but note that this error may cause problems in the printing results.

The paper is too small. Replace paper with A4/LTR (vertical) or larger

Cause Corrective Action
The loaded paper is too small. Replace the paper with paper of A4/Letter (vertical) size or larger as follows.
1. Press or to select Change Paper, press the OK button, and remove the paper.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
2. Switch to paper A4/Letter (vertical) or larger.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
The printer will resume printing.
Press or to select Stop Printing, and then press the OK button.

The paper is too small. Replace roll with 10 in. wide or larger roll.

Cause Corrective Action
The loaded paper is too small. Replace the roll with a roll 10 inches in width or larger as follows.
1. Press or to select Change Paper, and then press the OK button.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
2. Replace the roll with a roll 10 inches wide or larger.
The printer will resume printing.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
Press or to select Stop Printing, and then press the OK button.

The paper is too small. Remove paper and check pap. size

Cause Corrective Action
A sheet has come out of the printer during printing.
 1. Press the Release Lever back and remove the paper.
2. Reload the sheet, aligning it with the guide on the right.
3. Pull the Release Lever forward.
4. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.
Printing will resume, starting from the page on which the error occurred.
(See " Loading and Printing on Sheets (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

The roll is empty.

Cause Corrective Action
The roll is empty. Follow these steps to replace the used roll with a new roll of the same type and size.
1. Press the Release Lever back and remove the roll.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
2. Load the new roll.
(See " Loading and Printing on Rolls (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")
3. If no barcode was printed on the roll, specify the type of paper.
4. When you have selected ManageRemainRoll > On in the control panel menu and a barcode is not printed on the roll, also specify the paper length.
5. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK button.
Printing will resume, starting from the page on which the error occurred.
If no message appears, printing will continue from the next page.
There is remaining roll paper, but because it could not be advanced, it could not be detected. The unused portion of the roll is heavy, and this is placing a burden on the printer. It may be helpful to change the printing mode, which will change the paper feed timing.
Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

This paper cannot be used.

Cause Corrective Action
Paper smaller than the printer's minimum supported size has been loaded. Push the Release Lever back and load paper of the correct size.
Paper has been loaded that is too small to print the test pattern for printhead adjustment or nozzle checking. Push the Release Lever back and load unused paper of A4 size or larger. More than one sheet may be required depending on the adjustment.

This type of paper is not compatible with HP-GL/2.

Cause Corrective Action
The printer has received a HP-GL/2 print job that cannot be printed on the paper that has been advanced. Follow these steps to replace the type of paper in the printer.
1. Press or to select Stop Printing, and then press the OK button.
2. Replace the paper with a type compatible with HP-GL/2. For details on paper compatible with HP-GL/2, refer to the Paper Reference Guide.
Press or to select Print, and then press the OK button to resume printing. However, note that this error may cause paper jams and affect the printing quality.

Top cover is open.

Cause Corrective Action
The printer has detected that the Top Cover is open. Open the Top Cover fully, remove any foreign objects, and close the Top Cover again.
If the error occurs again, close the Top Cover, turn off the printer, and wait a while before restoring power.

Unknown file.

Cause Corrective Action
Data sent to keep the printer up to date (such as paper information) is in the wrong format. Check the data. Turn off the printer and wait a while before restoring power, and then resend the data.
You have uploaded firmware for a different model. Check the firmware version. Turn off the printer and wait a while before restoring power, and then resend the firmware.
If the message is displayed again, contact your Canon dealer for assistance.

Wrong ink tank.

Cause Corrective Action
The Ink Tank in the printer is incompatible. Load an Ink Tank specified for use with the printer.
(See " When and How to Replace Ink Tanks (iPF680/iPF685/iPF780/iPF785) ")
(See " When and How to Replace Ink Tanks (iPF670/iPF770) ")

Wrong maintenance cartridge.

Cause Corrective Action
A Maintenance Cartridge for a different model of printer is installed. Replace it with the Maintenance Cartridge for your particular model.
(See " When and How to Replace the Maintenance Cartridge (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

Wrong printhead.

Cause Corrective Action
An incompatible Printhead has been installed. Open the Top Cover and replace the Printhead with a new one.
(See " When and How to Replace the Printhead (iPF680/iPF685/iPF780/iPF785/iPF670/iPF770) ")

SIMS Doc Id

8202107100

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