2 flashes

There is no paper in the rear tray.

• Reload the paper on the rear tray and select the Black or Color button.

3 flashes

The cover is opened while printing is in progress.

• If paper is left inside the machine, remove the paper slowly with both hands and close the cover.

• Select the Black or Color button to dismiss the error.

• The machine ejects one blank sheet of paper and resumes printing from the next paper.

• The machine will not reprint the page that was printed when the cover is opened. Try printing again.

3 flashes

Paper is jammed in the paper output slot or in the rear tray.

• Remove the jammed paper.

4 flashes

The ink cartridge is not installed properly.

• Replace the ink cartridge

• Retract the output tray extension and the paper output tray, open the cover, then remove the cartridges.

• Then install the cartridges again. Push up the cartridge until it clicks into place.

• After installing, close the cover.

5 flashes

The ink cartridge is not installed.

• Install the ink cartridge

• If the error is not resolved, the cartridge may be damaged. service is required

For support and service options, sign into (or create) your Canon Account.

5 flashes

The ink cartridge cannot be recognized.

• Replace the ink cartridge

• If the error is not resolved, the cartridge may be damaged. Service is required

5 flashes

Appropriate ink cartridge is not installed.

• Printing cannot be executed because the ink cartridge is not compatible with this machine.

• Install the appropriate ink cartridge

• If you want to cancel printing, tap the Stop button.

8 flashes

The ink absorber is almost full.

• Select the Black or Color button to continue printing.

• Service will soon be required

For support and service options, sign into (or create) your Canon Account.

9 flashes

The protective material for the cartridge holder or the tape may remain attached to the holder.

• Make sure that the protective material or the tape does not remain attached to the cartridge holder.
   
• If you find the protective material or the tape remains attached, retract the output tray extension and the paper output tray to remove the protective material or the tape.
   
• Pull down the tape to remove the protective material.
   

• If the cover is open, close it.

• If the problem is not resolved, service is required

For support and service options, sign into (or create) your Canon Account.

11 flashes

The media type and paper size are not set correctly.

• Tap Stop to cancel printing, change the media type or paper size setting, then print again.
  • When the media type is set to Photo Paper Plus Glossy II:
    • Set the paper size to 4"x6" 10x15cm (Windows) / 4 x 6 (Mac), or 5"x7" 13x18cm (Windows) / 5 x 7 (Mac).
  • When the media type is set to Glossy Photo Paper:
    • Set the paper size to 4"x6" 10x15cm (Windows) / 4 x 6 (Mac).
  • When the media type is set to Envelope:
    • Set the paper size to Envelope Com 10 (Windows) / Envelope #10 (Mac) or Envelope DL (Windows/Mac).

11 flashes

Cannot perform printing with the current print setting.

• Tap Stop to cancel printing.

• Then change the print settings and print again.

12 flashes

The specified data cannot be printed.

• When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.

13 flashes

The ink may have run out.

• The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
   
• If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
   
• Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
   

• Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

• Replace the ink cartridge

14 flashes

The ink cartridge cannot be recognized.

• Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.

• Install the appropriate ink cartridge.

• If you want to cancel printing, tap Stop.

15 flashes

The ink cartridge cannot be recognized.

• Replace the ink cartridge

• If the error is not resolved, the FINE cartridge may be damaged. Service is required.

For support and service options, sign into (or create) your Canon Account.

16 flashes

The ink has run out.

• Replace the ink cartridge

• If printing is in progress and you want to continue printing, press the Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

• The function for detecting the remaining ink level will be disabled.

• Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

5100

Printer error has occurred.

For support and service options, sign into (or create) your Canon Account.

When you clear the jammed paper or protective material that is preventing the cartridge holder from moving, be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

6000

Printer error has occurred.

• Unplug the printer and check for any jammed paper or other obstructions.  Remove the jammed paper or obstructions.  If this does not resolve the issue, or if there is nothing found, service is required

For support and service options, sign into (or create) your Canon Account.

5B00
5B01

Printer error has occurred.

• Service is required

For support and service options, sign into (or create) your Canon Account.

B201
B202
B203
B204

An error requiring you to contact the service center has occurred.

​You may be able to recover from this error by replacing the ink cartridges.

 Learn more about troubleshooting these errors.

5200
5400
5700
6500
6800
6801
6900
6901
6902
6910
6911
6930
6931
6932
6933
6936
6937
6938
6940
6941
6942
6943
6944
6945
6946

Printer error has occurred.

• Turn off the machine, and unplug the power cord of the machine from the power supply.

• Plug the machine back in and turn the machine back on.

• Service is required

For support and service options, sign into (or create) your Canon Account.

6910

Printer error has occurred

• Temporarily turn off the power of all other devices on the network.

• Place the machine in a different location.