Printing is unavailable, failed to detect printer (network connection)

Article ID: ART117425 | Date published: 05/12/2015 | Date last updated: 12/02/2015
 

Description

Printing is unavailable, failed to detect printer (network connection)

Solution

If you use a DHCP server for automatic assignment of the printer's IP address, printing may no longer be possible after the printer is turned off and on. This is because an IP address different from before has been assigned.
Choose the handling that matches one of the following cases.

In case of using with the change to IP address

1.On the tab selection screen of the control panel, press the and keys to select (settings/adj. tab) and press OK.

2.Use the and keys to select Interface Setup and press OK.
3.Use the and keys to select TCP/IP and press OK.
4.Enter the IP address. Navigate through the following menus using the and keys on the control panel.
(1)Select IPv4 and press OK.
(2)Select IPv4 Settings and press OK.
(3)Select IP Address and press OK.
(4)Enter the IP address.
NOTE
  • How to enter IP addresses
1) Press the and keys to select a field for inputting values.
2) Use the and keys to input values.
- Pressing increases the value by one.
- Pressing decreases the value by one.
- Holding down either the or keys continually increases or decreases the value.
3) Press OK once you have finished.

5.Press Menu.
6.Press OK on the registration confirmation message that appears.
The IP address is set on the printer.

In case of using DHCP server function continuingly.

To keep using DHCP server function, contact with the network administrator, and choose one of the following settings.
  • Configure the DNS dynamic update function
  • Configure the DHCP server to always allocated the same IP address when the printer starts
This section describes how to turn on DNS dynamic update from the control panel of the printer.
(This setting enables automatic update of registration to DNS server.)
Confirm with the network administrator about how to set DHCP server to assign the same IP address all the time at starting up the printer.

1.On the tab selection screen of the control panel, press the and keys to select (settings/adj. tab) and press OK.

2.Use the and keys to select Interface Setup and press OK.
3.Use the and keys to select TCP/IP and press OK.
4.Select IPv4 or IPv6 using the and keys and then press OK.
5.Select DNS Settings using the and keys and then press OK.
6.Select DNS Dync update using the and keys and then press OK.
7.<For IPv4>
Select On using the and keys and then press OK.
<For IPv6>
(1) When Use the same host name and domain name as IPv4? is displayed, select Off using the and keys and then press OK.
(2) Select Statefull Addr using the and keys and then press OK, and then select On using the and keys and then press OK.
(3) Set Stateless Addr to On using the same procedure as in Step 2.


SIMS Doc Id

8202135600

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