| Solution |
| Cause | Corrective Action |
| The Platen has become dirty after borderless printing or printing on small paper. | Open the Top Cover and clean the Platen. |
| The Platen has become soiled because you have set [Width Detection] to [Off] in the Control Panel menu. | Set [Width Detection] to [On] in the Control Panel menu, and then open the Top Cover and clean the Platen. |
| Open the Top Cover and clean the Platen. After this, manually advance the roll onto the Platen before printing. |
| The Paper Retainer is soiled. | Clean the Paper Retainer. |
| BordlessOversize is set to Standard in the Control Panel menu. | Set BordlessOversize to Little in the Control Panel menu. |
<How to clean inside the Top Cover>
1. Open the Top Cover.
2. If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c), provided with the printer, to wipe it away.
NOTE
- If the Cleaning Brush is dirty, rinse it in water.
3. Using a damp cloth that you have wrung out completely, wipe inside the Top Cover to clean it. Wipe away any ink residue on the Platen as a whole (a), the Paper Retainer (b), Borderless Printing Ink Grooves (c), and Ejection Guide (d).
WARNING
- Never use flammable solvents such as alcohol, benzene, or thinner. If these substances come into contact with electrical components inside the printer, there is a risk of fire or electrical shock.
IMPORTANT
- Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract dust and affect the printing quality.
- Do not touch the Linear Scale (a) or Carriage Shaft (b). This may stain your hands and damage the printer.
NOTE
- When cleaning between the Platen and Ejection Guide, use a damp cloth that you have wrung out completely to wipe over the Output Tray and along grooves.
4. Close the Top Cover.
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