Confirm the printer is displaying properly in Device Manager

1. Open Device Manager by clicking the Start button .
   
   
2. Click 'Control Panel'.
   
   
3. For Windows Vista click 'System and Maintenance', and then click 'Device Manager'. Enter the administrative password or confirmation if prompted.
   
   For Windows 7 click 'System and Security', and then click 'Device Manager'. Enter the administrative password or confirmation if prompted.
   
   Note: If the 'Control Panel' is in Classic or Icon View, open the 'System' icon, and then click 'Device Manager'.
   
   
4. When the device is recognized normally, the display is as follows.
   
   
   
   Note: The display above is an example using the USB cable connection.
   
   
5. When Other Devices is displayed, the device is not recognized normally.
   
   
   
   Note: When the device is not recognized normally, the problems can usually be resolved by the following procedures:
   
   1. Turn off the printer's power, and remove the cable.
      
   2. Turn off the computer's power, and turn on again.
      
   3. Reinstall the printer driver.
   
   Note: Install using the Installer of the printer driver instead of Add Printer.
   
   
6. Turn off the printer's power, remove the cable, and reinstall the printer driver.
   
   Note: Install using the Installer of the printer driver instead of Add Printer.
   
   Note: When installation cannot be performed after following the above procedures, try the following measures:
   
   
   • If the computer has multiple USB ports, try using another USB port (either in the front or back of the computer).
     
   • If another USB cable is available, try using it.
     
   • If the printer shows up under "Universal Serial Bus controllers" with an exclamation (!) mark, right click on the printer, select "Update driver". Select "Install from a list or specific location", select "Have disk", and then browse to C:\Windows\inf\usbprint.inf. After the driver has been updated, reboot the computer.
   • Boot to Safe Mode and remove any instances of the printer or Unknown Devices from the Device Manager.