Replace the ink tank(s) - Pro9500 / Pro9500 Mark II

Article ID: ART119686 | Date published: 05/12/2015 | Date last updated: 08/17/2015


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Replacing Ink Tanks

  1. Ensure that the printer is on, and then open the Top Cover. The Print Head Holder moves to the center.

    Note: If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right. Close and reopen the Top Cover to return the holder to the center.

  2. Remove the ink tank whose lamp is flashing or is off. Push the tab and remove the ink tank. Do not touch the print head lock lever; remove only the ink tank.

    Caution: Handle ink tanks carefully to avoid staining clothing or the surrounding area. Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.

    Note: Be sure to replace ink tanks one by one when replacing more than one ink tank.

  3. Unpack the new ink tank and remove the orange protective cap* from the bottom of the ink tank and discard it.

    * Do not touch the electrical contacts on the ink tank (circled area). Doing so can cause the printer to malfunction or become unable to print.


    Do not squeeze the side of ink tanks as this may cause the ink to leak out and stain your clothes and hands.

    Do not re-attach the protective cap once you have removed it.

    Do not touch the open ink port once the protective cap is removed, as this may prevent the ink from being ejected properly.

    Ink on the removed protective cap may stain your clothes and hands.

  4. Install the ink tank.

    (1) Insert the ink tank into the Print Head. Make sure the tops of all ink tanks are level.

    (2) Press on the 'PUSH' mark on the ink tank until the ink tank snaps firmly into place.

    (3) Ensure that the ink tank lamp lights red.

    Important: Ensure that all the ink tanks are installed in the order directed by the label. The printer cannot be used unless all the ink tanks are installed.

  5. Close the Inner Cover.

    Note: Ensure that the Inner Cover is closed. Printing will not occur if the Inner Cover is open.

  6. Close the Top Cover. The Print Head Holder moves to the right. The ink tank installation process is now complete.
  • The ALARM lamp still flashes orange after the Top Cover is closed if an ink tank is not installed properly. Open the Top Cover and make sure that all the ink tanks are installed in the correct order directed on the label.
  • To maintain optimal print quality, use an ink tank within six months of first use.
  • Once an ink tank has been used, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out and the printer may not operate properly when it is reinstalled.
  • Color ink consumption may occur even when black-and-white or gray scale printing is specified.
    Color ink is consumed in the head cleaning and deep cleaning, which are necessary to maintain the printer.
  • When you start printing after replacing the ink tank, Print Head Cleaning is performed automatically. Do not perform any other operations until the Print Head Cleaning finishes. The POWER lamp flashes blue during cleaning.



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