Print Head Cleaning
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Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes ink, so perform Print Head Cleaning only when necessary.
1. Make sure that the machine is turned on, open the Paper Output Tray, and extend the Output Tray Extension.
2. Load a sheet of A4 or Letter-sized plain paper in the Rear Tray or the Front Tray.
3. Press the Feed Switch to select the paper source where you have loaded paper.
4. Start Print Head Cleaning.
(1) Press the Menu button.
(2) Press the 
or 
button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Press the or button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
(4) Press the 
or 
button to select Cleaning and then press the OK button.
The confirmation screen is displayed.
(5) Press the or button to select Yes and then press the OK button.
Print Head Cleaning starts.
Do not perform any other operations until Print Head Cleaning finishes. This takes about 40 seconds.
The pattern print confirmation screen is displayed.
(6) Press the or button to select Yes and then press the OK button.
The nozzle check pattern is printed.
5. Check the print head condition with the printed nozzle check pattern, and take appropriate action.
See Examining the Nozzle Check Pattern.
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 Note
If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning. See Print Head Deep Cleaning.
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Examining the Nozzle Check Pattern
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Examine the nozzle check pattern, and perform cleaning if necessary.
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Note
If the ink level is low, the nozzle check pattern is not printed correctly. Replace the relevant ink tank.
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1. Check the nozzle check pattern you printed.
(1) Check if lines in this pattern are missing.
(A) Good
(B) Lines are missing
(2) Check if there are white streaks in this pattern.
(A) Good
(B) White streaks present
2. The confirmation screens for white streaks and missing lines are displayed alternately. Select the pattern that is closer to the nozzle check pattern that you printed.
If There Are No Missing Lines and No White Streaks
(1) Select All A and press the OK button.
The LCD returns to the Maintenance screen.
If Lines Are Missing or White Streaks Are Present
(1) Select Also B and press the OK button.
The cleaning confirmation screen is displayed.
(2) Select Yes and press the OK button to start Print Head Cleaning.
See Print Head Cleaning.
Print Head Deep Cleaning
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If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning, which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head Cleaning, so perform this procedure only when necessary.
1. Make sure that the machine is turned on, open the Paper Output Tray, and extend the Output Tray Extension.
2. Load a sheet of A4 or Letter-sized plain paper in the Rear Tray or the Front Tray.
3. Press the Feed Switch to select the paper source where you have loaded paper.
4. Start Print Head Deep Cleaning.
(1) Press the Menu button.
(2) Press the or button to select Maintenance/settings, then press the OK button.
The Maintenance/settings screen is displayed.
(3) Press the or button to select Maintenance, then press the OK button.
The Maintenance screen is displayed.
(4) Press the or button to select Deep cleaning and then press the OK button.
The confirmation screen is displayed.
(5) Press the or button to select Yes and then press the OK button.
Print Head Deep Cleaning starts.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes about 1 minute 30 seconds.
5. Check the condition of the Print Head.
(1) Print the nozzle check pattern to check the print head condition.
(2) If the print head nozzles are still not clean, turn off the machine and perform another Print Head Deep Cleaning after 24 hours.
(3) If this does not solve the problem, the Print Head may be damaged. service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.
