PIXMA Extended Survey Program

Article ID: ART122556 | Date published: 05/12/2015 | Date last updated: 02/25/2020


Learn more about the PIXMA Extended Survey Program, including how to opt out of the survey.


So we can better respond to your needs, Canon requests that certain non-personal printer information be sent to us via your Internet connection. This is voluntary on your part. You can opt-out if you choose.

What we collect

  • Printer's ID number

  • Installation date and time

  • Ink use information

  • Number of sheets printed

  • Maintenance information

  • OS version and language

How we collect the data

  • Information about any Canon printer connected to your computer is collected about once a month.
  • Information is collected automatically while the printer is on. You don't need to do anything.
  • Information isn't collected if the printer is turned off.
  • Information is sent to Canon after three months, after six months, then semiannually for four years.
  • To send information, the program asks you to connect to the Internet. You get a confirmation when the information transfers.
  • We value your cooperation if it's convenient for you to participate.
  • You are responsible for any Internet fees involved.

How we protect your privacy

  • We won't collect or send any of your personal information or any information about your computer other than that listed above.
  • We receive information about the use of individual printers, but we are unable to identify specific customers.
  • We are therefore unable to respond to requests to disclose any collected information.
‚ÄčNote If you inadvertently install the Survey Program and wish to uninstall it, open Add or Remove Programs from your printer Control Panel and remove the Canon Inkjet Printer / Scanner / Fax Extended Survey Program.



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