Removing paper jams MX700

Article ID: ART124119 | Date published: 05/12/2015 | Date last updated: 10/04/2018


Removing obstructions, foreign objects and paper jams from the printer.


Paper Jams



Paper jammed in the paper output slot, the Rear Tray, or the Front Tray.

Remove the paper following the procedure below.

(1) Slowly pull the paper out, either from the paper source or from the paper output slot, whichever is easier.


(A) When printing from the Rear Tray
(B) When printing from the Front Tray

If the paper tears and a piece remains inside the machine, open the Scanning Unit (Printer Cover) and remove it.

After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off, and turn it back on.

* Be careful not to touch the components inside the machine.

If you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically.

(2) Reload the paper in the machine, and press the OK button on the machine.

If you turned off the machine in step 1, all print jobs in queue are canceled. Reprint if necessary.



When reloading the paper in the machine, confirm that you are using the correct paper and are loading it into the machine correctly.

A5-sized paper are suited to print documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.


Landscape credit card-sized paper jammed inside the machine.

Do not load credit card-sized paper in landscape orientation.

Slowly pull out the paper from the Rear Tray and remove it.


Paper jammed inside the machine at the transport unit.

Remove the paper following the procedure below.

1. Push the rear cover tab to the right and pull out the rear cover.


2. If you can see the jammed paper, remove it gently.

Note : Avoid touching the inner parts. If you cannot pull out the paper, turn off the machine and turn it on again. The paper will be ejected automatically.


3. Insert the protrusions of the rear cover into the slots at the rear of the machine and press the tab to attach the rear cover.


4. Turn on the machine and confirm that the Alarm lamp is turned off.


5. Load paper to resume printing.

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The last extension segment of the Output Tray Extension is standing upright.

When printing on Legal-sized paper, do not set the last extension segment of the Output Tray Extension upright.




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