My computer is unable to detect the camcorder connected through USB

Can't download still images or camcorder is not recognized when the camcorder is connected via the USB interface.

>>Computer doesn't support the USB interface.

The USB interface is not supported for computers not in compliance with the following requirements. Acquire the necessary system to use the USB interface.

Requirements:

Built-in USB interface on a system preinstalled with one of Windows 98/Windows Me/Windows 2000/Windows XP.

>>Camcorder is not correctly connected to the computer.

Read "Connecting the Camcorder to a Computer" in the Software Instruction Manual and check the connection.

Ensure that you are using the correct cable and that its connectors are in good shape.

>>If you are experiencing operational problems, detach the USB cable from the camcorder and computer and terminate the connection. Restart the computer and then reconnect the camcorder.

>>USB TWAIN Driver or USB WIA Driver is not installed properly.

First uninstall the USB TWAIN/WIA Driver, then reinstall the driver from the Digital Video Solution Disk (remove the check marks from the other programs when prompted to select the programs to be installed). For uninstalling refer to the appropriate section in the Software Instruction Manual.

>>Can't install the TWAIN Driver/WIA Driver correctly.

First, Check the Following:

Does the system have a built-in USB port and did it come with Windows 98 (First or Second Edition), Windows Me, Windows 2000, or Windows XP preinstalled?

Is the camcorder correctly connected to the computer?

Are you using the AC power adapter to power the camcorder?

>>If the Problem Is Not Mentioned Above

If the USB TWAIN Driver/USB WIA Driver was not correctly installed, Windows may not recognize the driver. Uninstall the driver according to the instructions in the Software Instruction Manual and reinstall the USB Driver.