Check the parallel port connection and settings

Article ID: ART126196 | Date published: 05/12/2015 | Date last updated: 08/14/2015


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Check the parallel port connection and settings

You may use the following instructions as a guideline to resolve the issue:

  1. Reboot your computer and reset the printer. You can reset the printer by unplugging the printer for 30 seconds while it is still powered on, then plug the unit back into the power source and press the POWER button.
  2. If you are using a parallel connection, make sure the printer cable is connected directly to the back of the computer and not going through another device such as a scanner or an external switch box.
  3. Make sure to disable any other programs that may be attempting to access the parallel port, such as parallel port scanners, tape backup drives, or other printers.
  4. Check the status of the printer port by doing the following:
    1. Right click the My Computer icon and click Properties.
    2. Click the Device Manager tab.
    3. Double-click Ports (COM & LPT).
    4. Double click Canon BJ ECP Printer Port or Canon BJ Printer Port.
    5. (The device status should read "This device is working properly". If it does not, please contact your computer manufacturer.)

Uninstall and reinstall the printer driver.

Do one of the following to uninstall or delete the printer driver

  • Click the Windows Start menu, point to Programs, point to BJ Printer, then click Uninstall.
  • Click the Windows Start menu, point to Settings, then click Printers. Select the Canon printer icon, then select File > Delete.

Do the following to reinstall the printer driver

  • Insert the Canon CD that came with your printer. Setup should start automatically. If setup does not automatically start, click the Windows Start menu and select Run. Type x:\Setup.exe, where "x" is the drive letter of your computer's CD-ROM drive (your CD-ROM drive may have a different drive letter).
  • Click OK to begin installation and follow the directions on the screen.



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